topic Re: HDR passthrough not available in Streaming

HDR passthrough not available

Ashtonwalk — Wed, 28 Jun 2023 01:54:57 GMT

I have a Google TV 4K and a Digitnow 4k HDR10 capture card with passthrough to allow dynamic lighting behind my tv. The issue is that the Google TV does not allow HDR content when plugged into the capture card. I have confirmed that the Google TV allows HDR content when directly plugged into the same display I'm using with the capture card. I believe this to be a software issue based off of a previous forum which has been left unanswered and blocked from replies. All firmware is up to date on the Google TV, capture card, and display. Can someone please help me figure this out and get back to having HDR content?

Re: HDR passthrough not available

Ashtonwalk — Wed, 28 Jun 2023 01:55:51 GMT

for reference this is the capture card

Re: HDR passthrough not available

Kimy — Tue, 04 Jul 2023 21:22:09 GMT

Hi Ashtonwalk,

Thanks for posting here in the Google Nest Community. Based on your description, it seems that the Chromecast device is working as intended, as it allows HDR content when directly connected to the display or TV. The discrepancy seems to happen when this device is involved. I suggest that you contact Digitnow for more information. Let us know how it goes.

Thanks,

Kimy

Re: HDR passthrough not available

Ashtonwalk — Tue, 04 Jul 2023 22:38:58 GMT

Hello,

I contacted DigiNow and they state that the problem is not on their end as their device allows HDR passthrough. I have confirmed this by using an old 4k streaming stick and it worked. I highly prefer to stay on Chromecast though. Is there anything that can be done to allow the Google TV to push hdr content when not directly connected to a monitor?

Re: HDR passthrough not available

Kimy — Wed, 05 Jul 2023 01:35:21 GMT

Hi there,

Thanks for the reply. Their device is working as intended, and so is your Chromecast device. There’s no particular problem. It’s a desire for something to happen between two devices with each of their functions in hopes of making them work together. I scanned through this community, and I can’t seem to find anything related to Digitnow. I suggest you check if Digitnow has community support, where other users may have an answer for this. Keep us posted.

Cheers,

Kimy

Re: HDR passthrough not available

Juni — Sat, 08 Jul 2023 19:15:26 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: HDR passthrough not available

Dan_A — Sun, 09 Jul 2023 21:11:08 GMT

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan