topic Re: Google tv frozen in Streaming

Google tv frozen

Nello — Tue, 20 Jun 2023 11:32:05 GMT

Bought a few days and was using fine to watch Amazon Prime and YouTube but now I get the home page with "unable to load for you". The Google tv remote buttons no longer do anything except Mute and Volume Up and Down.

I have removed the power for over 1 minute but after boot up its the same screen. The Google tv device LED goes from steady amber to steady white to flashing white.

Help?

Re: Google tv frozen

Kimy — Wed, 05 Jul 2023 20:58:38 GMT

Hi Nello,

Thanks for posting and for being a step ahead of us. You can try to do a factory reset and set it up again from scratch. Let us know how it goes.

Thanks,

Kimy

Re: Google tv frozen

Nello — Wed, 05 Jul 2023 23:31:15 GMT

Hi Kimy,

I returned it for a new one. How do you factory reset?

Re: Google tv frozen

Kimy — Thu, 06 Jul 2023 00:51:21 GMT

Hi there,

Thanks for the reply, @Nello. Click this link to learn how to do the factory reset. Let me know if you still have any questions.

Regards,

Kimy

Re: Google tv frozen

Kimy — Sun, 09 Jul 2023 21:49:14 GMT

Hello there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Best,
Kimy

Re: Google tv frozen

Kimy — Mon, 10 Jul 2023 22:23:50 GMT

Hello Nello,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Kimy

Re: Google tv frozen

Nello — Tue, 11 Jul 2023 11:05:26 GMT

Thanks for your response. I took it back to the store for a replacement. They store couldn't reset it either.

Re: Google tv frozen

Alex_S — Tue, 11 Jul 2023 17:17:53 GMT

Hey Nello,

Thanks for updating us. It’s good to know that the store has initiated a device replacement. I’ll keep this thread open for 3 more days. If you need further help, let me know.

Kind regards,
Alex

Re: Google tv frozen

Alex_S — Fri, 14 Jul 2023 18:19:13 GMT

Hi there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Alex

Re: Google tv frozen

Alex_S — Sat, 15 Jul 2023 18:49:42 GMT

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Warmly,
Alex