topic Re: Chromecast keeps disconnecting from wifi in Streaming

Chromecast keeps disconnecting from wifi

KEL2023 — Mon, 03 Jul 2023 16:46:27 GMT

Bought a new Chromecast with 4K Dec 2022. It worked fine for about 4 months, then one day it disconnected from the wifi. It took several tries to get it back but then was good again. About 2 weeks later it happened again, same issue, we had to factory reset to get it to reconnect. About two weeks ago, it started disconnecting every other day and only doing a factory reset, signing back in to all accounts, and then waiting for it to reload apps gets it back up and running again. It is extremely frustrating. It is not using any 3rd party cables and it sits about 4 feet from the router, we do not have a VPN. Is there anything else we can do to avoid having to go through this process all the time?

Re: Chromecast keeps disconnecting from wifi

Alex_S — Sat, 08 Jul 2023 19:14:22 GMT

Hi KEL2023,

I know how it feels when something isn’t working the way it should. Let’s try to do some troubleshooting steps.

Change the DNS settings on your router to 8.8.8.8 and 8.8.4.4
Reboot the router by unplugging it for 2 minutes > Plug back in.
Unplug the Chromecast with Google TV 4K device from the TV and the power outlet for a minute.

Let us know how it goes.

Regards,
Alex

Re: Chromecast keeps disconnecting from wifi

Alex_S — Tue, 11 Jul 2023 19:15:40 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Warmly,
Alex

Re: Chromecast keeps disconnecting from wifi

Alex_S — Wed, 12 Jul 2023 19:17:02 GMT

Hi there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,
Alex