topic Re: Remote Buttons SOMETHING WENT WRONG in Streaming

set up remote buttons. something went wrong

RockyRode — Thu, 08 Jun 2023 21:38:32 GMT

Not able to set up Chromecast remote volume, power, and input buttons. Error I get is "something went wrong". All 3 use to work. I have factory rest the remote and Chromecast device. I have updated the remote and device in settings.

Remote "Something went wrong" Trying to pair with TV

Darkwolf85 — Mon, 05 Jun 2023 03:44:37 GMT

Got my Chromecast a few days ago The initial setup went fine I had the remote paired to the TV for the volume and power, a few short hours later it was not changing the volume or turning off the TV. I went back in to pair the remote with the TV and it continuously says something went wrong. It will not let me pair the remote with the TV or sound bar or other device, Bluetooth devices work fine. I have done up to 10 factory resets on both the Chromecast and the remote. Completely remove the Chromecast from my home multiple times contacted customer support multiple times and now Google wants me to prove that the device doesn't work to even get a replacement. I'm at my wit's end because all I want is the remote to do its job and change the volume on my TV not the Chromecast volume. I'm at my wit's end I've tried everything possible everything known to man everything online and everything I've been told to do and nothing works.

Re: Remote "Something went wrong" Trying to pair with TV

Cheema85 — Mon, 05 Jun 2023 13:56:32 GMT

Same problem with me and didn’t find the solution yet

Re: Remote "Something went wrong" Trying to pair with TV

Darkwolf85 — Wed, 07 Jun 2023 02:11:48 GMT

I said screw it and bought a competitor product. Ill send this back to Amazon and make them RMA it to Google. Google didn't want to help so Ill go elsewhere

Re: Remote "Something went wrong" Trying to pair with TV

phi61023 — Wed, 07 Jun 2023 03:05:14 GMT

I'm pretty sure that is a firmware issue:
STTE.221215.004.A1: Paired OK.
STTE.230319.008.R1: Can't get the TV model list, it will say "Something went wrong".

Re: Remote "Something went wrong" Trying to pair with TV

phi61023 — Wed, 07 Jun 2023 03:06:16 GMT

But I can't go back to STTE.221215.004.A1 any more.... sad... 😞

Re: Remote "Something went wrong" Trying to pair with TV

jansenhns — Wed, 07 Jun 2023 04:51:45 GMT

I am having the same problem. I tried to factory resetting, uninstalling remote and infrared service, everything that could think of with no luck.

Re: Remote "Something went wrong" Trying to pair with TV

Darkwolf85 — Wed, 07 Jun 2023 04:55:40 GMT

But can we roll back a firmware update? With Google I didn't think it would be possible knowing how they operate. I'm willing to give it a shot even if I have to do it by the PC

Re: set up remote buttons. something went wrong

Rynobomb — Fri, 09 Jun 2023 02:54:50 GMT

I have been having the exact same issue for the last week and also tried all those steps as well as new google account, hotspot to phone, hotspot to LTE modem. No idea what is causing this, but guessing it’s on the google side.

Re: set up remote buttons. something went wrong

Pete675r — Fri, 09 Jun 2023 05:10:38 GMT

Been happening to me as well. I’ve tried all suggested remedies, but nothing seems to work for my new Sony TV. Very frustrating.

Re: set up remote buttons. something went wrong

baconator_17 — Fri, 09 Jun 2023 11:57:42 GMT

Sames here, don't want to reset again because that was a pain. Feel like an update might have jacked it up. Might just purchase a Firestick now.

Re: set up remote buttons. something went wrong

OfirBraunner — Fri, 09 Jun 2023 12:43:15 GMT

Same problem happened to me. Trying to add my Tv and Soundbar and recived this error "Something went wrong" factory reset the remote and Chromecast device 3 times. Even tried to connect to other network and nothing, but then i noticed when i turned the wifi off, i'm getting different error said "Unable to reach Google servers". The problem definitely related to google servers. The asked question is when google going to fix this and how long we going to suffer 😔

My device: Chromecast 4k with google tv(firmware of device and remote to last version)

Re: set up remote buttons. something went wrong

jansenhns — Sun, 11 Jun 2023 01:10:49 GMT

I am having the same problem. Tried everything, including factory reset.

Re: set up remote buttons. something went wrong

Ajax26 — Sun, 11 Jun 2023 17:48:17 GMT

Same problem for me too. 3 factory resets with different accounts and the problem is still present.

Problems setting up volume, power and input buttons

Chris28 — Wed, 14 Jun 2023 12:31:20 GMT

When I go into the settings menu and try to set up my remote's buttons (Volume, Power, Input) to work with my tv the menu selection for the brand of tv does not work. So to be specific. I can make it to the remote settings menu fine, I select "set up remote buttons", I then select "Add device", it asks me to select my device, I choose TV and now it tells me something went wrong with the option to try again.

I've already tried to power cycle it and factory reset it. Neither work and I keep encountering the same problem. If nothing else works I may just return it and get a new one as I should not be having such difficulties setting this up.

Ive had very little difficulty with android devices or previous versions of Chromecasts so it baffles me as to why I am getting such problems on what is basically an android device.

Re: set up remote buttons. something went wrong

RWS1819 — Wed, 14 Jun 2023 14:22:05 GMT

Same issue. Factory reset device and now setting up remote receive the same error.

Re: Problems setting up volume, power and input buttons

Chris28 — Wed, 14 Jun 2023 22:59:25 GMT

To add onto this. As I continue checking it seems like it has something to do with the "Android TV Infrared Service". Unfortunately there doesn't seem to be a way to ensure it is installed properly on the device and factory resetting does not help. I am also starting to suspect that factory reset does not truly factory reset the device as it seemed to remember previous subscription selections during setup. Hopefully something is done about this in the future but I think I will just return it for another one. I'd feel bad but this issue shouldn't have wasted this much of my time

Re: set up remote buttons. something went wrong

lunarjay — Sun, 18 Jun 2023 01:43:38 GMT

Same issue. Very frustrating!

Re: set up remote buttons. something went wrong

Buffintine — Sun, 18 Jun 2023 18:18:23 GMT

Same issue. Factory reset Chromecast to 'fix' the missing suggestions 'just for you'. Well that is back after the reset but I can't program the remote to my devices (which was possible and working before the reset). Also had to manually add Chromecast to my WiFi, qr code couldn't authenticate Chromecast using Home app. Not sure if that's related.

Re: set up remote buttons. something went wrong

OfirBraunner — Sun, 18 Jun 2023 22:02:55 GMT

Some of the topics are related to this thread. At least for me, since everything starts after a factory reset and then a setting the device with the Home app showed this error, Chromecast could not be authenticated. Setting remote control buttons is my second problem https://www.googlenestcommunity.com/t5/Chromecast/We-couldn-t-authenticate/m-p/435451/highlight/true