topic Re: Device was set up by another user, cannot proceed in Streaming

Device was set up by another user, cannot proceed

Vasco — Wed, 12 Jul 2023 22:22:34 GMT

I changed my internet router and was setting up all my wireless devices to work with it. I could not get my Chromecast to function, so I opened Google Home and deleted the old Chromecast profile and tried running setup again. I was met with the message in the title, found these forums and looked for a solution. It appears that I cannot perform a factory reset of the device as its profile no longer exists in Google Home.

Help?

Re: Device was set up by another user, cannot proceed

RXShorty — Wed, 12 Jul 2023 22:40:25 GMT

Hi @Vasco

You do a factory reset by using the button on the Chromecast itself. 😊

Check THIS link for more information.

Re: Device was set up by another user, cannot proceed

Vasco — Wed, 12 Jul 2023 22:55:04 GMT

The button was so small I didn't notice it until I removed the Chromecast dongle from the TV. Thanks.

Re: Device was set up by another user, cannot proceed

RXShorty — Wed, 12 Jul 2023 22:58:38 GMT

Hi @Vasco

It is well hidden! 😉
Glad you found it to get your Chromecast up and running again. 🤗

Re: Device was set up by another user, cannot proceed

Alex_S — Thu, 13 Jul 2023 12:51:56 GMT

Hi everyone,

We appreciate the help, @RXShorty.

@Vasco, I wanted to follow up and see if you are still in need of any help. Let us know as we would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Device was set up by another user, cannot proceed

Vasco — Sat, 15 Jul 2023 09:58:35 GMT

All good, thanks.

RXShorty gave me exactly what I needed.

Re: Device was set up by another user, cannot proceed

Alex_S — Sat, 15 Jul 2023 14:00:16 GMT

Hi Vasco,

I'm glad that you're able to work this out. As we've got our resolution here, I'm going to mark this one as resolved and will be closing this thread after. Should you have other questions or concerns, you know where to find us. We’d be more than happy to assist you.

Cheers,
Alex