topic Re: Chromecast can't sign into Google account in Streaming

Chromecast can't sign into Google account

Shobug — Fri, 14 Jul 2023 14:50:15 GMT

I just bought a brand new Chromecast with Google TV (HD). I'm trying to set it up, but it won't sign into my Google account (which seems to be the last step in the process to complete the setup).

I've restarted my phone and relaunched the Home app, but still encountering the same problem. Every time I try to restart the setup, I keep getting blocked because Chromecast can't sign into my Google account.

I don't have this issue with the older generation Chromecast since it doesn't require me to sign into my Google account to complete the setup. This gen 2 Chromecast is working just fine for me. Not sure why the latest generation is having issues.

Please advise how to resolve this issue? Do I need to sign into my Google account to complete the setup? Is there anyway to circumvent that?

Re: Chromecast can't sign into Google account

David_K — Sat, 15 Jul 2023 14:18:20 GMT

What do you see on screen? What do you see in the Google Home app? Is there an error message?

What kind of account are you trying to use? A normal personal Gmail/Google account? Not a Google Workspace one provided by your place of work or education?

Re: Chromecast can't sign into Google account

Shobug — Sat, 15 Jul 2023 14:34:34 GMT

There's no error message. What I see on both the Home app and TV screen is "couldn't sign into Google account". It looks like my only option at that point is to restart the setup process, which I attempted to to do multiple times. But, I always get the same result. After, the app tries to sign into my Google account, I eventually get the message "couldn't sign into Google account".

The Google account is my personal Gmail account which is the same account I'm already signed into on all my other Google apps, including the Google Home app.

The Home app automatically recognizes the correct Gmail account to sign into without me specifically selecting it. So, I'm not sure why it can't sign into my account.

Re: Chromecast can't sign into Google account

David_K — Sat, 15 Jul 2023 14:43:31 GMT

Do you have the "advanced protection" account security feature turned on?

Re: Chromecast can't sign into Google account

Shobug — Sat, 15 Jul 2023 14:46:52 GMT

How do I tell if I have the "advanced protection" feature turned on? I just checked the settings on my Google account, and I don't see an option for "advanced" protection.

Re: Chromecast can't sign into Google account

David_K — Sat, 15 Jul 2023 15:03:43 GMT

If you're not sure that probably means you don't have it turned on but to check:

Advanced Protection

Re: Chromecast can't sign into Google account

Shobug — Sat, 15 Jul 2023 15:09:46 GMT

No, I don't have it turned on.

Re: Chromecast can't sign into Google account

David_K — Sat, 15 Jul 2023 15:29:52 GMT

Good to check! Have you tried signing out of your account on your phone and signing in again? It might also be worth removing the Google Home app, and reinstalling it again from the Play Store.

Then reset the Chromecast, then retry setup?

Re: Chromecast can't sign into Google account

Shobug — Mon, 17 Jul 2023 21:13:26 GMT

Look like reinstalling the Google Home app and resigning into my Google account worked. Thanks!

Re: Chromecast can't sign into Google account

David_K — Mon, 17 Jul 2023 21:51:11 GMT

Glad to hear it!

Re: Chromecast can't sign into Google account

Kimy — Tue, 18 Jul 2023 00:27:51 GMT

Hi folks,

Appreciate your help here, @David_K.

@Shobug, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

Re: Chromecast can't sign into Google account

Kimy — Fri, 21 Jul 2023 01:33:44 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Chromecast can't sign into Google account

Princesss — Sat, 22 Jul 2023 05:03:08 GMT

Hello everyone,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we'd be happy to keep it open. If there's more we can do, just let us know.

Best,

Princess