topic Ir led stopped working in Streaming

Ir led stopped working

Turponieminen — Sat, 15 Jul 2023 16:48:28 GMT

I noticed the remote doesn't control my TV anymore. Looking with my phones camera i can see that IR led is not working. Is it really broken or can i try to reset remote somehow?

Re: Ir led stopped working

Alex_S — Thu, 20 Jul 2023 14:17:15 GMT

Hi Turponieminen,

Thanks for visiting the Google Nest Community. Have you tried to change the batteries? If yes, and it’s still not working, you can try to factory reset your Chromecast Voice remote.

Let me know how it goes.

Regards,
Alex

Re: Ir led stopped working

Kimy — Mon, 24 Jul 2023 01:52:04 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Ir led stopped working

Turponieminen — Mon, 24 Jul 2023 09:44:43 GMT

Yes, have tried new batteries and factory reset. IR LED still not working

Re: Ir led stopped working

Kimy — Tue, 25 Jul 2023 02:57:26 GMT

Hi Turponieminen,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it's done.

Thanks,

Kimy

Re: Ir led stopped working

Princesss — Fri, 28 Jul 2023 03:15:34 GMT

Hey there,

I just want to follow up and see if you have seen our response in the last post. Let us know if you're done filling out the form.

Best,

Princess

Re: Ir led stopped working

Turponieminen — Fri, 28 Jul 2023 05:18:35 GMT

Yes, i have filled the form now

Re: Ir led stopped working

LovelyM — Fri, 28 Jul 2023 07:05:39 GMT

Hi Turponieminen,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Lovely