topic The device is not compatible in Streaming

The device is not compatible

Lieshukova — Sun, 16 Jul 2023 17:31:39 GMT

Just purchased a chromecast.
I was trying to install HBO and Disney+, but It says that the device isn’t compatible with this version. The version is up to date, I was trying to reset and sing in again but nothing has changed.
Can I fix this bug somehow?
thank you!

Re: The device is not compatible

Juni — Thu, 20 Jul 2023 16:35:41 GMT

Hi Lieshukova,

Thanks for reaching out. What Chromecast device are we working on? Could you also provide the firmware version?

I look forward to your response.

Regards,

Juni

Re: The device is not compatible

Lieshukova — Thu, 20 Jul 2023 18:12:36 GMT

Hi Juni!

Thanks for reaching out!
the cast firmware version is : 1.61.329909

the device is chromecast with Google tv (HD)

best regards

Mariia

Re: The device is not compatible

Juni — Fri, 21 Jul 2023 21:21:41 GMT

Hi there,

Thanks for the details you shared. From what country are you contacting us? Could you try to use another network and observe if this will make a difference?

Keep me posted.

Regards,

Juni

Re: The device is not compatible

Lieshukova — Fri, 21 Jul 2023 21:38:11 GMT

Hello Juni,

I’m contacting from Sweden, and no, unfortunately I cannot use another network . I don’t know if it’s important information but I could install the Netflix but not the other platforms

Re: The device is not compatible

Kimy — Mon, 24 Jul 2023 02:14:57 GMT

Hi Lieshukova,

Thanks for the reply. Since both Disney+ and HBO Max apps are available in Sweden, chances are this has something to do with the country indicated in your Google Play Store. You can change that in settings from an Android device or from the Chrome browser by visiting https://goo.gle/3aFSuU8 and signing in with your account. Apply the changes to the settings. Let us know if you have questions.

Thanks,

Kimy

Re: The device is not compatible

Princesss — Thu, 27 Jul 2023 02:24:32 GMT

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: The device is not compatible

Princesss — Fri, 28 Jul 2023 03:18:06 GMT

Hey Lieshukova,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Princess