topic Re: Bluetooth headphones cannot connect to Google TV HD in Streaming

Bluetooth headphones cannot connect to Google TV HD

Guizza87 — Sat, 15 Jul 2023 20:36:59 GMT

hello,

after updating to the latest firmware, my device no longer connects to the bluetooth headphones. I have tried unplugging the headphones, resetting the chromecast Google TV HD but it still won't connect. sometimes it detects headphones but if i connect it says unable to pair. sometimes it remains in the device search phase and does not find anything. I tried 3 different types of headphones but the problem remains.

Re: Bluetooth headphones cannot connect to Google TV HD

Juni — Thu, 20 Jul 2023 16:29:20 GMT

Hi Guizza87,

Thanks for reaching out and for being a step ahead of us. Give the steps below a try and let me know how it goes:

Reboot the Bluetooth device
Disconnect other Bluetooth devices. (Can only connect one audio device at a time.)
Reboot your TV.
Reset your Chromecast with Google TV (HD).

Regards,

Juni

Re: Bluetooth headphones cannot connect to Google TV HD

Guizza87 — Sat, 22 Jul 2023 05:24:58 GMT

Done, buy the problem persist.

Re: Bluetooth headphones cannot connect to Google TV HD

Guizza87 — Sat, 22 Jul 2023 05:26:00 GMT

*but not buy (Sorry for my mistake)

Re: Bluetooth headphones cannot connect to Google TV HD

Jynx2120 — Sun, 23 Jul 2023 19:03:33 GMT

I have the same issue I can't pair my headphones all I get is "couldn't pair".

Re: Bluetooth headphones cannot connect to Google TV HD

Juni — Tue, 25 Jul 2023 20:51:38 GMT

Hi folks,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

Re: Bluetooth headphones cannot connect to Google TV HD

Juni — Sat, 29 Jul 2023 13:51:55 GMT

Hi folks,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Cheers,

Juni