topic Re: Problem with wifi of chromecast HD in Streaming

Problem with wifi of chromecast HD

Fabbro — Fri, 30 Jun 2023 08:46:40 GMT

Hi to all,

My chromecast some times no longer connects to wifi (no wifi) indicating me "IP configuration error". I have to restart the chromecast in order to fix, temporarily the problem.
Changing google account, on the other hand, everything works perfectly.
Can you tell me how come?

Thanks

Re: Problem with wifi of chromecast HD

RXShorty — Fri, 30 Jun 2023 09:04:38 GMT

Hi @Fabbro

Did you try rebooting your router/modem? Meaning turning it off and on again? 😊

Re: Problem with wifi of chromecast HD

Fabbro — Fri, 30 Jun 2023 09:08:21 GMT

Hi, thanks for you reply.

Yep, I've also done a factory reset of the chromecast but nothing changed. The only thing that helped me is using the secondary google account (you know, when you power on the chromecast and it ask you which account you want to use). If I choose the primary account (where my youtube account is linked) will appear the wifi problem. With the secondary account, zero problems.

Re: Problem with wifi of chromecast HD

RXShorty — Fri, 30 Jun 2023 09:21:10 GMT

Hi @Fabbro

Are you still having issues even after a factory reset and setting it up like a new device?
Rather strange an IP error is based on your profile.

What is the exact error you are getting?

Re: Problem with wifi of chromecast HD

Fabbro — Fri, 30 Jun 2023 09:40:46 GMT

Yep, the error was the same, after the factory reset.

When I try to re-connect to a wifi, a "IP configuration error" appears. Even if I try to connect to hotspot made by my Pixel 7.

Google support adviced me to write here because it's a profile problem, 100%

Re: Problem with wifi of chromecast HD

TTgs — Sun, 02 Jul 2023 14:18:42 GMT

My chromecast cannot scan any wifi network, but there are lots of wifi around my location, sometime it' allow me to connect around 30 mins and disconnect again.
I have try reboot my router and chromecast even factory reset my chromecast, it still cannot fix the problem.

And i have test my router network have no problem with other device.

Re: Problem with wifi of chromecast HD

Kimy — Thu, 20 Jul 2023 21:32:56 GMT

Hi folks,

Thanks for your help here, @RXShorty.

@Fabbro, I just want to confirm if the account that works is a regular account and the one that you’re having trouble with is a workspace account.

@TTgs, can you try to see if it would detect a mobile hotspot standing close to it? Distance and outside influences (interference, obstructions, etc.) can also be the cause. Right now, the objective is to determine if your Chromecast device can detect a wireless network.

I look forward to your responses.

Thanks,

Kimy

Re: Problem with wifi of chromecast HD

Kimy — Sun, 23 Jul 2023 21:52:06 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Problem with wifi of chromecast HD

Kimy — Tue, 25 Jul 2023 00:59:49 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy

Re: Problem with wifi of chromecast HD

Fabbro — Tue, 25 Jul 2023 12:43:44 GMT

Hi, I've resolved the problem changing the TV. Binding the TV with the Google remote control makes now all works good. So I think the problem was about the power off with the CEC of the TV.

Re: Problem with wifi of chromecast HD

Alex_S — Tue, 25 Jul 2023 17:19:12 GMT

Hi there,

We’re glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. As we've got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we don't hear back from you in 24 hours. Should that happen, feel free to create a new one if you have more questions or other concerns in the future.

Kind regards,
Alex