topic Re: Google TV "crashes" in Streaming

Google TV "crashes"

Philippe_ — Fri, 14 Jul 2023 06:17:45 GMT

Sometimes my Google TV "crashes" I see a black grid on white background, the screen flickers and I need to reboot it to get it working again, is anyone experiencing this?

Is there a way to fix this?

Re: Google TV "crashes"

Kimy — Tue, 18 Jul 2023 00:09:09 GMT

Hi Philippe_,

Thanks for posting here in the Google Nest Community. It seems rebooting is just a temporary fix. Kindly try a factory reset and then set it up again from scratch. Let us know how it goes.

Thanks,

Kimy

Re: Google TV "crashes"

Kimy — Fri, 21 Jul 2023 01:29:11 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Google TV "crashes"

Philippe_ — Fri, 21 Jul 2023 07:03:21 GMT

Hi Kimy.

I did see the response and have done the factory reset, I'm now waiting to see if the problem will still occur or not.

Regards,

Philippe.

Re: Google TV "crashes"

Alex_S — Fri, 21 Jul 2023 11:54:54 GMT

Hey there,

Thanks for the update. We'll keep this thread open for 3 more days, let us know how it goes.

Kind regards,
Alex

Re: Google TV "crashes"

Philippe_ — Sat, 22 Jul 2023 07:39:26 GMT

Hi,

It just happened again, so it seems the reset hasn't resolved the issue.

Regards,

Philippe.

Re: Google TV "crashes"

Kimy — Tue, 25 Jul 2023 02:53:29 GMT

Hi Philippe_,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it's done.

Thanks,

Kimy

Re: Google TV "crashes"

Philippe_ — Tue, 25 Jul 2023 11:42:37 GMT

I filled in the form.

Re: Google TV "crashes"

Juni — Tue, 25 Jul 2023 20:53:28 GMT

Hello Philippe_,

We got your form — thanks for filling it out. Our team will contact you via email soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Regards,

Juni