topic Re: Chromecast’s Remote stopped working and overheats when trying to reset in Streaming

Chromecast’s Remote stopped working and overheats when trying to reset

SaMaTi — Thu, 04 May 2023 21:22:19 GMT

The same thing happens to me as other users like:

https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-s-Remote-has-stopped-working-and-overheats-quickly-flattening/m-p/126350/highlight/true#M13173

Suddenly the remote control stopped working and when trying to reset by removing batteries and pressing Home, the LED did not light up at all, only the remote control began to heat up.

Re: Chromecast’s Remote stopped working and overheats when trying to reset

RXShorty — Thu, 04 May 2023 22:18:39 GMT

Hi @SaMaTi

Could you check if your remote is up to date?
Go to settings --> Remote --> here you can validate if it is up to date.

Re: Chromecast’s Remote stopped working and overheats when trying to reset

SaMaTi — Fri, 05 May 2023 20:21:25 GMT

Hi @RXShorty

About two weeks ago it was updated, but now I have the controller deleted, since I tried everything to make it work again. I can't tell you what version it was on before I deleted it.

Re: Chromecast’s Remote stopped working and overheats when trying to reset

R_ajp — Tue, 09 May 2023 19:03:35 GMT

Hi, i have the same problem with you.. my remote is not working and heating up when i replace the batteries also LED light is not blinking. I tried several times but still not change. I purchase it on 2021 and the problems occur 2 days ago.. any solution for this?

Re: Chromecast’s Remote stopped working and overheats when trying to reset

Alex_S — Tue, 25 Jul 2023 18:29:02 GMT

Hi everyone,

Thanks for the help, @RXShorty.

@SaMaTi, @R_ajp, apologies for the late response. I'm checking in if you still need help with your remote. If so, please fill out this form and let us know once done.

Best,
Alex

Re: Chromecast’s Remote stopped working and overheats when trying to reset

Alex_S — Fri, 28 Jul 2023 18:37:12 GMT

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Regards,
Alex

Re: Chromecast’s Remote stopped working and overheats when trying to reset

Princesss — Tue, 01 Aug 2023 05:42:43 GMT

Hi R_ajp,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

Re: Chromecast’s Remote stopped working and overheats when trying to reset

R_ajp — Tue, 01 Aug 2023 17:01:09 GMT

Thank you 👍

Re: Chromecast’s Remote stopped working and overheats when trying to reset

Alex_S — Fri, 25 Aug 2023 15:58:45 GMT

Hello R_ajp,

I see that our support team has already sent you an email with the subject: Re: [3-4986000034804] Your Google Support Inquiry. Kindly reply to that email so the team can further assist you.

Warmly,
Alex