topic Prime not working properly in Streaming

Prime not working properly

SueB1 — Wed, 26 Jul 2023 21:50:59 GMT

Why is it only Prime channel that anything I watch stops and start’s constantly? All others seem fine.

Re: Prime not working properly

Kimy — Mon, 31 Jul 2023 00:38:01 GMT

Hi SueB1,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? Were you trying to cast it? Or were you trying to play the installed app on Google TV? What steps have you taken?

Give the steps below a try and let me know how it goes:

Reboot your Chromecast and Wi-Fi router.
Try to clear the cache and reinstall the app.
Reboot your phone.
If it persists, try a factory reset, then re-setup.

Thanks,

Kimy

Re: Prime not working properly

Kimy — Thu, 03 Aug 2023 03:29:46 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy