topic Re: CcwGTV "For You" Unable to Load- Retry in Streaming

CcwGTV "For You" Unable to Load- Retry

BleakMidwinter — Mon, 24 Jul 2023 03:38:18 GMT

I waited a few months to see if the issue would resolve itself as things sometimes do. I also found several similar posts but the solutions have not helped.

I have CcwGTV HD. It's updated. Apps are updated.

The "For You" section used to show things I'd been watching or suggestions. Now, it's a black screen with "Loading Error. Unable to load for you." With a retry button.

In suggested threads some solutions that have not worked:

I have deleted the cache.

I have deleted the Android Web Services cache

I have factory reset the CcwGTV

I have added another account. (the new account shows the same error)

The newest update didn't help

Apps are updated

It's been like this for over 2 months now and it previously worked fine.

Re: CcwGTV "For You" Unable to Load- Retry

Kimy — Sun, 30 Jul 2023 22:19:41 GMT

Hi BleakMidwinter,

Thanks for posting and for being a step ahead of us. Since the steps you’ve tried didn’t work, let’s isolate the possibility of network issues (IP address conflict, server rejection, DNS issues, etc.) by connecting your Chromecast with Google TV to a different network. If you can, try to do a factory reset so you can set it up from scratch, but ensure that you connect it to your mobile hotspot (if there’s no other WiFi network available). Let us know how it goes.

Thanks,

Kimy

Re: CcwGTV "For You" Unable to Load- Retry

Kimy — Thu, 03 Aug 2023 03:17:18 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: CcwGTV "For You" Unable to Load- Retry

BleakMidwinter — Thu, 03 Aug 2023 03:54:50 GMT

I do still need help. I only just now saw the suggestion above. I will post later tonight when I'm able to try it on a different network.

Re: CcwGTV "For You" Unable to Load- Retry

BleakMidwinter — Thu, 03 Aug 2023 04:48:02 GMT

I did another factory reset and used my phone hotspot to do setup. Still get the Loading Error "Unable to load For You" and retry does nothing.

Re: CcwGTV "For You" Unable to Load- Retry

Kimy — Mon, 07 Aug 2023 02:47:01 GMT

Hi BleakMidwinter,

Thanks for the details. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

Cheers,

Kimy

Re: CcwGTV "For You" Unable to Load- Retry

BleakMidwinter — Mon, 07 Aug 2023 02:54:15 GMT

Done!

Re: CcwGTV "For You" Unable to Load- Retry

Kimy — Mon, 07 Aug 2023 03:32:33 GMT

Hi BleakMidwinter,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open, as they may reach out to you via email anytime soon.

Cheers,

Kimy