topic Chromecast with Google TV (HD) wifi keeps disconnecting in Streaming

Chromecast with Google TV (HD) wifi keeps disconnecting

nathan949949 — Tue, 01 Aug 2023 08:32:08 GMT

My Chromecast with Google TV (HD) keep disconnecting. I have done the following

1. Restarted my modem

2. Restarted my Chromecast

3. Disconnected and reconnected my wifi

4. Reset my device

Any help would be amazing.

Re: Chromecast with Google TV (HD) wifi keeps disconnecting

Alex_S — Sat, 05 Aug 2023 15:01:19 GMT

Hi nathan949949,

We appreciate your efforts in taking those steps. Let’s further investigate it. I just wanted to check: are you using a dual-band router? If yes, on which band is your Chromecast with Google TV device connected? What is its distance from the router? Have you tried to plug it into a different HDMI or TV and see if the same issue happens?

Regards,
Alex

Re: Chromecast with Google TV (HD) wifi keeps disconnecting

Alex_S — Tue, 08 Aug 2023 15:02:19 GMT

Hi there,

I'm jumping in to ensure everything is good here. Have you seen my previous response? Let us know the answer so we could take a closer look at them.

Sincerely,
Alex

Re: Chromecast with Google TV (HD) wifi keeps disconnecting

Robertsmi — Sun, 13 Aug 2023 23:20:36 GMT

Same issue with wifi dropping out.

I've reset all components and still very bad connectivity with chromcast with google tv.

I'm using same wifi network and router with my phone on 5ghz without issue.

Re: Chromecast with Google TV (HD) wifi keeps disconnecting

Kimy — Tue, 15 Aug 2023 23:47:15 GMT

Hi Robertsmi,

Thanks for posting and for being a step ahead of us. Let’s try to isolate it by disconnecting it from your WiFi and connecting it to your mobile hotspot instead. Give it a day of observation. Let us know how it goes.

Thanks,

Kimy