topic Re: Chromecast with Google TV Voice Remotes will not Update Firmware in Streaming

Chromecast with Google TV Voice Remotes will not Update Firmware

GaryGFL — Sun, 30 Jul 2023 01:15:55 GMT

I am still having the same issue as the post I made in this link ( Chormecast with Google TV Voice Remotes will not Update Firmware), but it was locked before I could reply as I was out of town for the week. My remotes still fails to update from firmware 22.2 to 26.5.

All the remotes are Google Model: G9N9N

Chromecast Versions

Android TV OS version: 12

Android TV OS security patch level: April 1, 2023

Android TV OS Build: STTE.230319.008.R1.10015454

I now have the latest security updates and I have Factory Reset 2 of my devices as I have tried on both Google TV 4k's that I have and all are at the same update level. Not sure what else to try at this point to get it to upgrade. I even got another remote thinking maybe I had a defective one and now I have 3 that will not update their firmware.

Re: Chromecast with Google TV Voice Remotes will not Update Firmware

Kimy — Thu, 03 Aug 2023 02:31:45 GMT

Hi GaryGFL,

Thanks for posting here in the Google Nest Community. I recognized your name and remembered we had already worked on this. Since it still persists, kindly fill out this form with all the needed information and let me know once it's done.

Thanks,

Kimy

Re: Chromecast with Google TV Voice Remotes will not Update Firmware

GaryGFL — Thu, 03 Aug 2023 16:36:01 GMT

Hi Kimy,

I just filled out and submitted the form.

Thanks,

Gary

Re: Chromecast with Google TV Voice Remotes will not Update Firmware

Kimy — Fri, 04 Aug 2023 00:11:00 GMT

Hi GaryGFL,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you via email anytime soon.

Cheers,

Kimy