topic Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide in Streaming

Chromecast shows it's casting but I only get the program title on screen and not the actual video

BayWatacher — Sun, 23 Jul 2023 10:03:46 GMT

I have two Chromecast, both purchased at the same time. The one on my Den TV works fine. The one on my bedroom TV connects to my Xfinity Stream (or any other streaming service). It says casting to TV but I only get three dots and the program title on my screen but cannot get the actual video. I have disconnected wifi and reset the router, removed the device from Google Home, Factory Reset but none of these actions resolve the issue. Again, no problem with my other device on Den TV. I've "stop casting" several times and tried to reconnect but same each time. Says casting to TV but I can only see the screen with the name of the program and three dots that never go away. BTW, it's not the Xfinity Stream app as the same happens regardless of the streaming platform I try.

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Bobf123 — Sun, 23 Jul 2023 23:53:50 GMT

Same exact issue here. Just started a few days ago, after working fine for over a year with the same device. Have tried a different Chromecast, resetting cable modem/wifi/router. Even factory reset and the reconfigured the CCast. No fix yet.

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Sugerty — Wed, 26 Jul 2023 12:44:39 GMT

Ditto the two comments above. This only recently started. I also have 2 Chromecast devices and I am only having this issue with one. Connection to xfinity made, then a splash page of the desired program, 3 dots, then nothing. I’ve reset, rebooted, you name it.

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Kokonee — Wed, 26 Jul 2023 22:40:47 GMT

I have the exact same issue! Can anyone help?

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Juni — Thu, 27 Jul 2023 21:37:39 GMT

Hi folks,

Thanks for reaching out and for being a step ahead of us. I know how it feels when something isn’t working as it should. What Chromecast device are we working with? Could you also provide the cast firmware version?

I look forward to your responses.

Regards,

Juni

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

RebeccaK505 — Thu, 27 Jul 2023 22:14:56 GMT

Ah! Me too, exact same as the others here. The newer chromecast on a different tv works, but my 2nd generation chromecast won't do xfinity, just the three dots and preview screen. Have tried to cast both from phone and laptop, same problem, though phone and laptop can cast everything else I've tried.

Quite sure I've got the most up-to-date firmware as well- 1.56.275994

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Kokonee — Thu, 27 Jul 2023 23:45:57 GMT

I believe 2nd generation chromecast. Cast firmware 1.56.291998

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Kokonee — Thu, 27 Jul 2023 23:47:18 GMT

Let me add that it works on my older chromecast and older tv

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Sugerty — Fri, 28 Jul 2023 14:20:45 GMT

Cast firmware 1.56.291998

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Bobf123 — Fri, 28 Jul 2023 18:52:52 GMT

My firmware versions are as follows:

Newer Google TV: 1.61.329909

Older Chromecast: 1.56.291998

Interesting to note that the Google TV, which I can cast Xfinity Stream to when it's on our main TV, will NOT cast Xfinity when moved and attached to our other TV.

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

CJT57 — Sat, 29 Jul 2023 21:29:20 GMT

I have had the same issue just recently and done everything you mentioned. I can now stream other platforms later me Netflix and Prime but still not Xfinity Stream despite reloading that app so must be an Xfinity issue.

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Kokonee — Sun, 30 Jul 2023 00:10:27 GMT

It’s odd. My older chrome cast works streaming the Xfinity app. Same casting firmware.

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Kimy — Mon, 31 Jul 2023 03:32:28 GMT

Hi folks,

It’s quite interesting that the issue seems to be isolated to the Xfinity Streaming app. Did you have a chance to contact them or check if they have community support just like this? One approach I can suggest is connecting to a mobile hotspot to isolate possible network issues (IP address conflict, server rejection, DNS issues, etc.). Let us know how it goes.

Thanks,

Kimy

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Kimy — Thu, 03 Aug 2023 03:34:47 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Cecir — Thu, 03 Aug 2023 07:53:29 GMT

I am having the same exact issue as well that only started about 2 weeks ago. I factory reset mine and am still getting the same thing with the xfinity stream app. It's the only app this is having trouble with. I will be contacting xfinity to see if they can help.

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Kokonee — Thu, 03 Aug 2023 13:27:50 GMT

Yes still not working

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Kokonee — Thu, 03 Aug 2023 13:30:10 GMT

can you please let us know if you find out anything from Xfinity?

Thanks!

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

RebeccaK505 — Thu, 03 Aug 2023 13:30:53 GMT

Thanks, it's still not working/casting xfinity. Everything else is normal.

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Kimy — Thu, 03 Aug 2023 22:04:30 GMT

Hi folks,

Any feedback from Xfinity Stream app support? Did you try the Xfinity Stream Forum? There must be other users like you who may have an answer for this. I hope you get the answer you need from there. Let us know if you still have questions.

Thanks,

Kimy

Re: Chromecast shows it's casting but I only get the program title on screen and not the actual vide

Bobf123 — Fri, 04 Aug 2023 12:59:05 GMT

I created a thread on the Xfinity Stream forum this morning. Will reply here if I get any help!

https://forums.xfinity.com/conversations/xfinity-stream-website/chromecast-streaming-stopped-working/64ccf54d176e642d0139e2aa