topic Re: Constantly need to reset Google TV in Streaming

Constantly need to reset Google TV

GloriousPlate24 — Fri, 28 Jul 2023 15:00:16 GMT

Most times I select the Google TV as an input, I need to power cycle it for there to be video and audio output. Usually, I select the HDMI output and there is no output, but the white light on the Google TV is on. It happens every time after not being used overnight but I haven't been able to determine the exact time interval. I have updated the Chromecast and have factory reset the device twice now. This happens across two different TV's and different HDMI inputs as well. This started happening around December 2022 or so. I found another post on here with someone with the same people but the resolution was not posted publicly, which is frustrating. The main TV is a Sony Bravia. Thank you for your support.

Re: Constantly need to reset Google TV

Alex_S — Fri, 04 Aug 2023 14:50:02 GMT

Hello GloriousPlate24,

That certainly hasn't been easy for you ― let’s further look into it. On your Chromecast with Google TV, go to Settings > System > About > System update. Let’s make sure that it is up to date. Restart your TV and Chromecast with Google TV, and then monitor its behavior.

Let us know how it goes.

Regards,
Alex

Re: Constantly need to reset Google TV

GloriousPlate24 — Fri, 04 Aug 2023 15:54:23 GMT

Hi Alex,

Thanks for your response. Sorry I forgot to mention, I've also already did an update check on both the Chromecast and the TV's. What other steps/actions are available?

Re: Constantly need to reset Google TV

Alex_S — Sat, 05 Aug 2023 15:17:05 GMT

Hi there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Best,
Alex

Re: Constantly need to reset Google TV

GloriousPlate24 — Sat, 05 Aug 2023 16:03:45 GMT

Hi,

Thank you for the link, I've just submitted it. I actually also already submitted this form a few weeks ago because I found it on another thread from someone with an identical issue. Unfortunately I never heard back so I decided to post here. Is it possible to post solutions found from the form publicly so others can benefit from these solutions instead of locking the thread?

Re: Constantly need to reset Google TV

Alex_S — Sat, 05 Aug 2023 18:09:31 GMT

Hi there,

We got your form — thanks for filling it out. I’ll check this with the team and get back to you once I have any news to share.

Sincerely,

Alex

Re: Constantly need to reset Google TV

GloriousPlate24 — Sat, 05 Aug 2023 18:27:07 GMT

Great, thanks for your help!