topic Re: Constantly having to restart Chromecast in Streaming

Constantly having to restart Chromecast

GloriousPlate24 — Wed, 02 Aug 2023 04:08:57 GMT

Hi, the first time I want to use my Chromecast with Google TV in the day, I need to power cycle the device. It shows as the TV having no input. Even though the device is powered on and connected correctly. I have factory reset the device, tried different HDMI ports, plugging into my AVR as well, and tried a different TV. I also purchased another Chromecast and tried to use it and it had the same issue so I returned it. Both of my TV's are Sony Bravia 4k 2015. Please advise as this is a recent issue, starting around December 2022. Thank you.

Re: Constantly having to restart Chromecast

Kimy — Mon, 07 Aug 2023 00:17:13 GMT

Hi GloriousPlate24,

Thanks for posting and for being a step ahead of us. I just want to confirm that this is working, but then after resting, it would not turn on as the TV shows a black screen with no signal despite the Chromecast’s LED indicator being on solid white. If possible, kindly test and observe how it goes on a different TV model. I look forward to your response.

Cheers,

Kimy

Re: Constantly having to restart Chromecast

GloriousPlate24 — Mon, 07 Aug 2023 16:59:00 GMT

Hi Kimy,

I will test this week and report back on a different TV Model. Thank you.

Re: Constantly having to restart Chromecast

Kimy — Tue, 08 Aug 2023 00:29:04 GMT

Hi there,

Understood! Let us know what you find out.

Cheers,

Kimy

Re: Constantly having to restart Chromecast

GloriousPlate24 — Wed, 09 Aug 2023 02:41:01 GMT

Hi Kimy,

I have tried now with a 2017 Samsung TV overnight and it also had to be reset. Please advise on next steps.

Thanks

Re: Constantly having to restart Chromecast

Kimy — Wed, 09 Aug 2023 03:25:47 GMT

Hi GloriousPlate24,

Thanks for the details. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

Best,

Kimy

Re: Constantly having to restart Chromecast

GloriousPlate24 — Wed, 09 Aug 2023 05:56:15 GMT

Ah, I already have one submitted, thank you.

Re: Constantly having to restart Chromecast

Kimy — Wed, 09 Aug 2023 20:49:44 GMT

Hi GloriousPlate24,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open, as they may reach out to you via email anytime soon.

Cheers,

Kimy

Re: Constantly having to restart Chromecast

GloriousPlate24 — Wed, 09 Aug 2023 22:30:51 GMT

Okay, thank you.

Re: Constantly having to restart Chromecast

Kimy — Thu, 10 Aug 2023 00:26:40 GMT

Hello GloriousPlate24,

You’re welcome! Feel free to create a new thread if you have questions or concerns in the future.

Best,
Kimy

Re: Constantly having to restart Chromecast

GloriousPlate24 — Thu, 10 Aug 2023 03:15:06 GMT

Thank you. Any general time frame it takes for the support team to respond to the form?

Re: Constantly having to restart Chromecast

Kimy — Thu, 10 Aug 2023 04:00:31 GMT

Hi there,

It’s in their hands now. We can always follow up on them.

Cheers,

Kimy