topic IP Configuration failure daily in Streaming

IP Configuration failure daily

SandyMarley — Mon, 21 Aug 2023 10:29:59 GMT

Hi there

i just changed ISP and have a new modem. All other devices are working fine, but my Chromecast keeps disconnecting every day. I have to unplug and reconnect multiple times a day.
I have factory reset, unplugged modem. Nothing works. The ISP tech support said all seems five at their end.
The error I keep seeing is “IP Configuration Failure”.
The Chromecast is model G454V

The modem is a Netcomm CloudMesh Gateway NF20MESH. Thanks for any ideas you might have.

Re: IP Configuration failure daily

David_K — Mon, 21 Aug 2023 11:46:12 GMT

Have you tried factory resetting your Chromecast?

How to factory reset your Chromecast - Chromecast Help

Re: IP Configuration failure daily

SandyMarley — Mon, 21 Aug 2023 12:12:33 GMT

Yes, I have tried a factory reset but the problem continues.

Re: IP Configuration failure daily

David_K — Mon, 21 Aug 2023 18:39:55 GMT

In that case, it’s possible that your Wi-Fi router has a setting enabled that is preventing your device from working properly. Refer to the manual or documentation that came with your Wi-Fi router or consult the manufacturer’s support website to check the following settings on your router are set correctly.

Enable:

Universal Plug and Play (UPnP)
Multicast
Internet Group Management Protocol (IGMP)

Disable:

AP/client isolation
Virtual private networks (VPNs)
Proxy servers
Internet Group Management Protocol (IGMP) Proxy
MAC Address Filtering

Note that all Wi-Fi routers are different, so each setting may or may not be applicable to your particular router. Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you have any questions or need assistance, we recommend you check your router manual or online support documentation, or contact your Internet Service Provider or router manufacturer.