topic Re: Chromecast question ‘Are you still watching’? in Streaming

Chromecast question ‘Are you still watching’?

danielswe99 — Tue, 22 Aug 2023 21:38:55 GMT

On regular basis I am asked a pop up wuestion ‘Are you still watching’?
if I respond yes nothing happens and pop up doesn’t disappear.

if I ask no the channel closes down and I have to start again.

why doesn’t responding yes work?

thanks

Re: Chromecast question ‘Are you still watching’?

Alex_S — Tue, 29 Aug 2023 18:25:18 GMT

Hi danielswe99,

Thanks for posting—let's get this sorted out. Just to check, are you experiencing this behavior with all cast videos and music? If not, what application are you casting?

Regards,
Alex

Re: Chromecast question ‘Are you still watching’?

danielswe99 — Tue, 29 Aug 2023 18:28:47 GMT

Yes all on chromecast. How can this be fixed?

Re: Chromecast question ‘Are you still watching’?

Alex_S — Wed, 30 Aug 2023 18:18:30 GMT

Hi there,

That’s odd. Try to do some troubleshooting steps. Unplug the Chromecast device from the power and the HDMI port > Turn off the TV for 10 mins > Turn back on > Plug the Chromecast device and then monitor it.

Best,
Alex