topic Re: Brand new Chromecast reboots over and over in Streaming

Brand new Chromecast reboots over and over

sulisminerva — Wed, 02 Aug 2023 22:52:19 GMT

Hello, I have a brand new Google Chromecast with Google TV (HD) (model G454V) which I was able to set up successfully in the beginning. However, upon first casting video to the device, a few seconds in the Chromecast rebooted. Now the Chromecast will reboot before I can even cast something, rebooting at an interval of about 15 seconds or so, no matter what I'm doing.

I have tried hard resetting it, I've tried a different USB cable, a different power supply, a different power outlet; nothing works. The device just keeps rebooting over and over.

How can I resolve this?

Edit: Just to be clear, I started by using the original Chromecast power supply and USB cable plugged into a home power outlet, and the HDMI cable plugged into my AV receiver. I've also tried different HDMI ports to see if that made a difference. No matter what I do, no matter what configuration I use, the device constantly reboots and nothing I do changes this.

Re: Brand new Chromecast reboots over and over

Kimy — Mon, 07 Aug 2023 03:20:50 GMT

Hi sulisminerva,

Thanks for posting and for being a step ahead of us. It seems that you’ve already tried all the possible steps. Can we try one last approach just so we can isolate it? Kindly bypass the AV receiver and connect it directly to the HDMI port of the TV. Try it on another TV if possible, and observe if it persists. Let us know how it goes.

Thanks,

Kimy

Re: Brand new Chromecast reboots over and over

Kimy — Thu, 10 Aug 2023 22:50:46 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy

Re: Brand new Chromecast reboots over and over

sulisminerva — Fri, 11 Aug 2023 00:03:12 GMT

Hi, yes, it took me time to run through this step as my television is mounted in a niche in the wall, but as expected this changed nothing, the Chromecast is still rebooting at a regular interval (around 15 seconds or so).

Re: Brand new Chromecast reboots over and over

Kimy — Fri, 11 Aug 2023 02:44:13 GMT

Hi sulisminerva,

Thanks for the details. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

Thanks,

Kimy

Re: Brand new Chromecast reboots over and over

Kimy — Mon, 14 Aug 2023 03:40:36 GMT

Hi sulisminerva,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Let us know if there’s anything else we can help you with.

Best,
Kimy

Re: Brand new Chromecast reboots over and over

sulisminerva — Mon, 21 Aug 2023 18:31:41 GMT

Hi Kimy, I'm just following up on this; I have not yet received an email, is there anything I can do to facilitate the process?

Re: Brand new Chromecast reboots over and over

Kimy — Tue, 22 Aug 2023 01:41:06 GMT

Hello sulisminerva,

I’m sorry about the delay. I followed up with the support team. Hopefully, they will reach out to you soon.

Sincerely,
Kimy

Re: Brand new Chromecast reboots over and over

Alex_S — Fri, 01 Sep 2023 11:32:48 GMT

Hey sulisminerva,

We see here that you've already been assisted by our support team. Kindly continue the conversation through the email so they can provide you with a resolution.

Thanks,
Alex