topic Re: New Chromecast cuts in and out in Streaming

New Chromecast cuts in and out

soujo — Tue, 05 Sep 2023 13:26:50 GMT

I purchased a new Chromecast with Google TV (4K) on the weekend and set it up with my LG TV. I signed in, downloaded the apps and signed into the accounts. But it keeps cutting out to a black screen – it does so for 1-2 seconds every 10-15 seconds. And sometimes the whole screen flashes black and white for about 10 seconds and then the Chromecast shuts down completely, and the TV says there is not signal through the HDMI port.

So needless to say it's not usable. Is this a common issue? Do a have a faulty unit?

Re: New Chromecast cuts in and out

soujo — Tue, 05 Sep 2023 13:30:57 GMT

I should add that I've already tried rebooting my WiFi router. And I have also read this post when I was googling my problem, and have tried following the recommended steps (didn't help):

https://www.googlenestcommunity.com/t5/Chromecast/Chrome-cast-cuts-in-and-out/td-p/145687

Re: New Chromecast cuts in and out

Kimy — Mon, 11 Sep 2023 19:09:11 GMT

Hi soujo,

Thanks for posting and for being a step ahead of us. Since you’ve already tried all the steps suggested in that thread and the problem still persists, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

Thanks,

Kimy

Re: New Chromecast cuts in and out

soujo — Mon, 11 Sep 2023 23:45:56 GMT

Thanks Kimy. Actually I have since called the Google support number and was sent a replacement. So it's all sorted now 🙂

Re: New Chromecast cuts in and out

Kimy — Tue, 12 Sep 2023 00:06:36 GMT

Hello soujo,

Thank you for keeping us in the loop. I’m glad that this has been sorted out. Feel free to create a new thread if you have concerns in the future.

Cheers,

Kimy