topic Re: Chromecast powers off after 4 hours despite configured settings. in Streaming

Chromcast Shutting Off While Inactive

MintChoco484 — Wed, 17 May 2023 00:57:16 GMT

I leave my TV on so my dog has background noise when I leave the house. Recently when I come home, the TV is off and I suspect it's because the Chromcast has been "inactive" for 2-3+ hours. My settings haven't changed and it's still set to be on for at least 8 hours before shutting off. So far each time it's been while playing YouTube TV, so I'm not sure if it would happen on Spotify, YouTube. I've done a restart as well and it still happens.

Chromecast turn off

Wolf359 — Tue, 02 May 2023 19:06:13 GMT

I just installed Chromecast with TV.. I would like for it to stay permanently on. I check my TV setting and they are set to stay on all the time.. I checked Chromecast TV settings and have it set to "Never" for POWER ENERGY when inactive.

My TV doesn't shut down rather the screen goes black..

Chromecast is plug in outlet not using a TV USB to power.

Any ideas?

Thank you in advance

Re: Chromecast turn off

Kimy — Tue, 09 May 2023 03:39:22 GMT

Hi Wolf359,

Thanks for posting here in the Google Nest Community. What is the status of the LED on your Chromecast device when the screen goes black? If it’s off, then it could be power related. Also, what steps have you taken?

Give the steps below a try, especially if the LED is good, and let me know how it goes:

Plug your Chromecast into a different HDMI port on your TV.
Reboot your TV and Chromecast device.
You can also try a factory reset, then re-setup.

Thanks,

Kimy

Re: Chromecast turn off

Kimy — Fri, 12 May 2023 03:53:39 GMT

Hi there,

I'm just checking in to make sure that you saw my response. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

Re: Chromecast turn off

Wolf359 — Fri, 12 May 2023 11:52:19 GMT

Thank you for the follow-up. I will try and let you know

Re: Chromecast turn off

LovelyM — Fri, 12 May 2023 18:39:45 GMT

Hello Wolf359,

Sounds like a plan! We'll be waiting for your update here.

Cheers,
Lovely

Chromecast with Google TV turns off after 4 hours even though its set to Never

Chook71 — Mon, 15 May 2023 07:14:45 GMT

Just in the last week one of my Chromecast with Google TV appears to turn off after 4 hours even though the Power and energy setting is set to never.

This happens regardless of what is actually happening on the device. It can be idle and showing the ambient mode slide show, streaming my Nest security camera or streaming from one of the apps, i.e. Netflix.

I have tried changing the power end energy settings to 24 hours or even 12 hours but makes no difference.

It has been working flawlessly for the past 6 months, this has only been happening for about the last week.

Not sure if there has been a recent update that may have caused this or if my TV is on its way out (it is old).

Anyone else having a similar issue?

Re: Chromecast turn off

Kimy — Tue, 16 May 2023 01:11:26 GMT

Hello Wolf359,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

Kimy

Re: Chromecast with Google TV turns off after 4 hours even though its set to Never

Chook71 — Tue, 16 May 2023 04:51:34 GMT

Update:

I have two of these devices so I have reset both and switch the TV's they were plugged into.

Even though both have the power and energy setting is set to never they both turn the TV off after about 4 hours.

One is an old TV and the other is a new TV. Both have any power-saving options turned off.

This seems to have started happening after the most recent update as it never use to happen.

I'm glad I checked as I was about to go and buy a new TV as I thought the old one might have been broken.

Unfortunately, it's starting to look like yet another Google product that is not fit for purpose.

Google Nest Wifi - Points constantly go offline for no reason. Poor wifi performance. Will have to be replaced with another brand

Google Nest Camera - Constantly goes offline. Poor video quality, new ones are overpriced. Will have to be replaced with another brand

Chromecast with Google TV - Turns itself off regardless of what settings are applied. If not fixed will replace with something else.

VERY DISAPPOINTING GOOGLE

Re: Chromecast with Google TV turns off after 4 hours even though its set to Never

THIIIIRSTY — Tue, 16 May 2023 17:05:55 GMT

Just wanted to chime in to say I've had the same problem on both of our chromecast devices with two different TVs. On the smart TV, it also turns the TV off. The other TV we have is older and goes to a blue screen. I've checked every power setting/option and they are all set to never turn off, but they have done it every day this week while I've been listening to lo-fi in the background during work. Very frustrating. Hopefully we get an answer/software update to fix this issue soon.

Chromecast Turns Off After 11mins

Potzki — Tue, 16 May 2023 22:52:28 GMT

Hello,

I have a chromecast with google TV. I am tying to use the My Tuner app to listen to radio. Whenever I have the app running, the chromecast will go into abient mode after 10mins then turn off completely after 11mins. I have tried the following.

* Turning off ambient mode - while using the app the chromecast doesn't go into ambient mode, but still turns off after 10mins instead of 11mins

* Changing power settings to never turn off if idle - the chromecast still turned off at 10mins

* I turned ambient made back on and left the chromecast running at idle without any apps running - the chromecast went into ambient mode at 10mins, and did not turn off for over 30mins while I was testing it. I put the My Tuner app back on and the chromecast went into ambient mode after 10mins, and turned off after 11mins again

* I tried installing the TuneIn Radio app and it while running the app the chromecast did not turn off after testing for 30 mins

Can someone please help me fix this. I would like to use the My Tuner app because it is the only app that has all the radio stations I want in one place.

Thanks,Hello,

* Turning off ambient mode - while using the app the chromecast doesn't go into ambient mode, but still turns off after 10mins

* Changing power settings to never turn off if idle - the chromecast still turned off at 10mins

* I tried installing the TuneIn Radio app and it while running the app the chromecast did not turn off after testing for 30 mins

Can someone please help me fix this. I would like to use the My Tuner app because it is the only app that has all the radio stations I want in one place.

Thanks,

Re: Chromecast turn off

Kimy — Wed, 17 May 2023 01:41:14 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Kimy

Re: Chromcast Shutting Off While Inactive

Chook71 — Wed, 17 May 2023 05:15:43 GMT

I'm sorry to tell you this appears to be a well known issue since the last update. I myself have 2 Chromecast with Google TV (HD) devices and both will now go into standby after 4 hours. The one in my office I use to stream the feed from my Nest Outdoor security camera but the system doesn't care, after 4 hours it turns off.

For the first time today, I was able to catch the message that pops up saying the Android TV device is going into standby.

I have logged a support case with Google this morning and they have said they will get back to me in 24-48 hours. From reading other posts people have put up about the exact same issue I'm not holding my breath that a) I will hear back, and b) it will be fixed anytime soon.

Re: Chromcast Shutting Off While Inactive

DisJeepHer — Wed, 17 May 2023 08:49:53 GMT

I'm thankful someone else is experiencing this. I thought it was our devices. I even reset one of them to factory and it's still happening.

Re: Chromecast turn off

Wolf359 — Wed, 17 May 2023 14:58:40 GMT

Thanks for the follow up.. so i reset chromecast TV and I changed HDMI port..Chromecast still turn off or goes to sleep. again I set Power and Energy to NEVER = Automatically turn off TV when inactive. Still no resolution

Re: Chromecast turn off

Kimy — Wed, 17 May 2023 20:50:16 GMT

Hi Wolf359,

Thanks for taking the steps. Did you have a chance to check the LED when the TV screen turned black? And when you reset, is it a reboot or a factory reset? You might as well try it on another TV to isolate it. Let me know how it goes.

Regards,

Kimy

Re: Chromecast turn off

Wolf359 — Wed, 17 May 2023 20:55:15 GMT

Thank you again for follow up.. sorry I didn't specify..I did a factory reset. It seems now to stay on but only a few hours.. letting it run and will let you know results tomorrow...thank you

Re: Chromecast turn off

Kimy — Wed, 17 May 2023 21:30:23 GMT

Hi there,

Thanks for clarifying. Since you will be observing this, if it persists, kindly check the LED of the Chromecast device. I look forward to your response.

Best,

Kimy

Re: Chromcast Shutting Off While Inactive

r3dDaWn — Wed, 17 May 2023 22:00:18 GMT

Chromcast Shutting Off While Inactive : Chromecast (reddit.com)

I'm in the same boat, ever since the last update to Chromecast with Google TV was applied, this issue has been constant. The popup comes quickly, you have seconds to push a button or it turns off the TV. I have tried verifying in the System settings it's set to NEVER to power down when inactive, and yet still it does it. I hope someone makes Google aware of this issue so it can be fixed ASAP... Link is to a reddit post about this as well!!

Re: Chromecast with Google TV turns off after 4 hours even though its set to Never

r3dDaWn — Wed, 17 May 2023 22:03:07 GMT

Chromcast Shutting Off While Inactive : Chromecast (reddit.com)