topic Re: Google Chromecast ads in Streaming

Google Chromecast ads

Piotrek79pl — Tue, 22 Aug 2023 08:12:42 GMT

How Can I use Google Chromecast??? Every day I get lots of ads. YouTube or even other aps are full of stupid ads. They appear on the screen and I can't close them. They close after one minute. How to fix it ??? Google help !!! Or give my money back !!!

Re: Google Chromecast ads

Alex_S — Fri, 25 Aug 2023 14:38:53 GMT

Hi Piotrek79pl,

Thanks for posting—let's get this sorted out. Just to check, when did you first notice this behavior? Have you already done any troubleshooting steps on your Chromecast with Google TV 4K device?

Try doing these steps:

Unplug your Chromecast with Google TV 4K device from the power and HDMI port for 2 minutes, > plug it back in.
Go to the home screen of your Chromecast with Google TV.
Choose Settings > System > About > System update.

Monitor its behavior. Record a short video showing the issue if it persists. You can share the file link here.

Regards,
Alex

Re: Google Chromecast ads

Piotrek79pl — Mon, 11 Sep 2023 18:02:57 GMT

Nothing helped. I have just had another add during watching YouTube. What can I do to fix it ?

Re: Google Chromecast ads

Kimy — Mon, 11 Sep 2023 23:54:36 GMT

Hi folks,

Appreciate your help here, @Alex_S.

@Piotrek79pl, a few questions: what Chromecast device do you have connected to your TV? Is this happening when casting (from smartphones or computers) or when playing installed apps (in Chromecast with Google TV)? Which app(s) are you experiencing this on? Do you have a premium (ad-free) subscription to these apps? If yes, kindly ensure that you log in to your premium account. We’ll wait for the short video that you’ll share here.

Thanks,

Kimy

Re: Google Chromecast ads

Piotrek79pl — Thu, 14 Sep 2023 04:21:44 GMT

Today during watching news on ma app Player I got another add.

Re: Google Chromecast ads

Alex_S — Fri, 15 Sep 2023 18:40:53 GMT

Hello Piotrek79pl,

Kindly provide all the information Kimy has asked for previously so we can further look into it.

Best,
Alex