topic Unable to sign into Chromecast stuck on "Verify that it's you" page in Streaming

Unable to sign into Chromecast stuck on "Verify that it's you" page

blazer — Mon, 18 Sep 2023 21:32:41 GMT

I forgot my password when using a buying something from google play store so elected to change the password, has worked fine on all other devices but for the life of me I cannot sign into the chromecast plugged into my tv everytime i sign in it just brings me back to the "Verify that it's you" page and I have to start all over I have tried 2 point authenticator from clicking the "it's me" button on my phone and using a code sent by SMS. but nothing has worked. I have even tried signing into my other google account which I know the password but this hasn't worked either, i've also unplugged the chromecast, uninstalled the google home and TV apps from my phone and restarted but no joy, i stumbled across a person who had the exact same problem as me from 2021 but there were no answers to it, please see below previous thread pulled

I have spent over 3 hours & still unable to get my Chromecast for Google TV I purchased today.

I have reseted the Chromecast for Google TV to factory settings 3 times now & I still can't get it working. The set up process seemed to work fine, I connected it all through the Google Home app & then finished the set up via the remote (I did have to press the back arrow on the remote however to be able to finish the set up).

I thought that I had it all set up correctly, it was connected to my personal Gmail account, the apps installed & then I get to a screen that says:

Verify that's it's you

You were signed out of your Google Account.

When I select 'Sign in', it loads for 2secs & then returns to the same screen.

If I select 'Settings' it takes me into the Chromecast for Google TV settings for just a few seconds & then returns back to the 'Verify that it's you' screen.

This is so frustrating. I have spent all night trying to set this up, Google promotes its products as being so easy to set up & use, that's not true at all. I have a Google account & for some reason it won't let me get into the Chromecast for Google TV home screen.

I have been reading various forums online & it seems there are a large number of people that are experiencing the same issue. One person said that spoke with Google & were instructed to do a manual set up & allow the firmware to update & then it seemed to work. I have no idea how to do this & why I would even have to?

I have done everything correctly, 3 times over, I'm reasonably familiar with Google products, I also own 3 Chromecasts which work fine.

I thought the Chromecast for Google TV was going to be a great product, how wrong could I be. I should have just purchased an Amazon Fire TV Stick for half the price.

I was excited to get this up & running so I could have all my various streaming apps on the one streaming device via 1 HDMI port on my TV.

Is anyone aware of a solution to this?

Thanks.

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Ivan23 — Mon, 18 Sep 2023 23:21:41 GMT

I'm having the exact same issue on the same day as you. Just keeps looping me back to verify it's you over and over again.

Google support is useless as per usual, they just tell me to factory reset the device.

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Ivan23 — Mon, 18 Sep 2023 23:33:16 GMT

I added a second account to the device and am now able to use it. First account still doesn't work, but I can use the device normally.

Signed in and still pop up the same screen

Oracle — Tue, 19 Sep 2023 03:45:11 GMT

It required to verify so I resigned in and it still come out with the same screen, nothing work, literally nothing. stop bringing us porblem and disappointment to google chromecast and no problem solved. i have had enough with your problem sh$$$t. Just look into this as fast as possble, you problem avoider

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

JOEWAH — Tue, 19 Sep 2023 03:53:56 GMT

I'm having the same issue here and just contacted support waiting for their reply. I don't want to reset my device and re-install all my apps.

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Ivan23 — Tue, 19 Sep 2023 04:25:08 GMT

Adding another google account seems to at least to have made the device usable again

Changed Google Password - Now Chromecast cannot get passed Verify it is You prompt

prismeye — Tue, 26 Sep 2023 23:31:03 GMT

I changed my Google password and when I try to sign in to Chromecast it cannot get passed "Verify it is You "page.

It keeps looping in the following way:

1. Start at "Verify it is You" on TV Screen

2. Select Sign In on TV Screen

3. Enter Password on TV Screen

4. Confirm 2 factor authentication is sent to mobile phone

5. On mobile phone select "Yes it is me"

6. TV screen blanks and then returns to "Verify it is You" on TV Screen

7. Repeats steps 1-6 above

I tried unplugging Chromecast and repowering it. Still the same issue.

I tried disabling 2FA - after step 3 above it just returns step 1 so that did not solve it.

Anything else I can try?

Re: Changed Google Password - Now Chromecast cannot get passed Verify it is You prompt

prismeye — Tue, 19 Sep 2023 20:26:27 GMT

Also -- I went to my Google account's Security settings using a Chrome browser on a separate computer and noted that my Chromecast is showing as logged in under the list of "Your devices". So Google thinks I am logged in to the Chromecast and yet the Chromecast still keeps asking me to "Verify it's you".

Also noting that I found that long pressing the Home button on the Chromecast remote will get me to a window where I can open the Settings. From here I verified I have the latest software update and was able to perform a Restart, Unfortunately, none of this helped as even after a reboot and re-entering of the password, I am still asked to "Verify it's you" ....

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

JOEWAH — Tue, 19 Sep 2023 20:36:10 GMT

I did the same but that only a work around and not a solution. Also no word from customer support.

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Savage_Cupcake — Wed, 20 Sep 2023 02:14:21 GMT

I was able to fix it after the looping verify problem. I already have a second account, so I did these steps

Remove the problem account

Open secondary account

Restart

Add wanted account

Re: Changed Google Password - Now Chromecast cannot get passed Verify it is You prompt

RebRob — Wed, 20 Sep 2023 09:30:10 GMT

This is happening to me today and I haven't changed my password

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Batcave7 — Wed, 20 Sep 2023 12:10:21 GMT

I tried this and it only worked for a day. The problem came back with the wanted email.

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

manish1803 — Thu, 21 Sep 2023 00:58:10 GMT

Is there any update on this? I'm facing a similar issue where I recently changed my google account password & no matter what I do , the login screen comes back to "Verify , it's you". I have so many softwares already installed on it so do not want to factory reset it.

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Parlas — Thu, 21 Sep 2023 18:43:09 GMT

After you add a second account, remove the first one amd then add it again. It will work

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Shawn79 — Fri, 22 Sep 2023 14:42:45 GMT

I signed in to Google on my down stairs tv and now neither of my devices are working

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Dizzy83 — Fri, 22 Sep 2023 18:33:14 GMT

Also reset my password yesterday and stuck in this loop

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

KilMeAlready — Fri, 22 Sep 2023 21:33:10 GMT

Oh **bleep**. This is the fresh hell I've been living this last week & appears to be the same nightmare, only I found this thread after the factory reset was begrudgingly done. 😫

After I removed my 2nd account (which was the Initial account installed on the rogue Google TV Chromecast) I didn't think to reinstall it & stuff around reinstalling & deleting the other account however the fact I've spent past week on trying to resolve this I do recall seeing intue Networks & Setti ng's page that my activity had been restricted or revoked.

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Dizzy83 — Sat, 23 Sep 2023 00:10:55 GMT

I fixed mine (and I'm aware this fix isn't available for everyone sadly), I got my friend to sign in with her account. I then deleted my account from the chromecast, I turned off 2fa on my account (dunno if that helped...) and then I signed in like a brand new user... that worked and I deleted my friends account after

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

eliot1 — Sat, 23 Sep 2023 03:07:27 GMT

Same issue. Spent way too long repeatedly typing in my very long password until I googled it and saw other people were having the same issue. Second account method worked for me. Not great, Google, please fix this aggravating issue.

Re: Unable to sign into Chromecast stuck on "Verify that it's you" page

Bigmommadukes — Sat, 23 Sep 2023 15:34:56 GMT

I had this same issue for a couple of days and here’s how I solved it. To preface this, I was also experiencing that I could only stream live (FAST) content eg Hulu live and not videos on demand. I’m unsure if the issues are related. To remedy the issue I added a second account and deleted the first. Next I added the deleted account again back on the device and deleted the newest account. It hasn’t been 24 hours yet but so far so good.