topic Chromecast with GTV solid color screen in Streaming

Chromecast with GTV solid color screen

kool2zero — Tue, 16 Nov 2021 00:27:40 GMT

Recently installer a Chromecast at my mom's. Connected to a newer Hisense Android tv. Which wasn't that good. She called me today and said that she was getting a solid green color and the remote wouldn't work. I restarted it and told her it was fixed. She called me later and said it happened again and now the screen is orange. I tried changing some settings on the tv and changed HDMI ports but it happened again. Any ideas?

Thanks

Re: Chromecast with GTV solid color screen

drake — Tue, 16 Nov 2021 05:27:40 GMT

I have the same problem. Initially, it used to happen once a month and these days, quite a few times a day.

The screen turns green out of nowhere and once I unplug and do reset, works normally for a while or perhaps few days.

Re: Chromecast with GTV solid color screen

djtetei — Tue, 16 Nov 2021 05:40:13 GMT

Use the original power supply.

Re: Chromecast with GTV solid color screen

kool2zero — Tue, 16 Nov 2021 11:28:11 GMT

I am using the original power supply. It's less than a week old

Re: Chromecast with GTV solid color screen

djtetei — Tue, 16 Nov 2021 11:37:32 GMT

Try the Chromecast device on another TV. If it work ok, it may be a TV related issue, like HDMI handshake failure.

Some TVs have older HDMI versions, like 1.3, which require updates.

A minimum of HDMI 1.4 support will be sufficient.

Re: Chromecast with GTV solid color screen

kool2zero — Fri, 19 Nov 2021 15:37:44 GMT

It's newer hisense TV with HDMI 2. I reset the Chromecast and once I went through the setup it happened again. I plugged it into another tv and it worked.

Re: Chromecast with GTV solid color screen

djtetei — Fri, 19 Nov 2021 15:42:59 GMT

Have you checked for an update to your Hisense TV model?

Put the issue on Hisense support page also.

Re: Chromecast with GTV solid color screen

Jeran — Tue, 23 Nov 2021 21:46:34 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast with GTV solid color screen

Jeran — Wed, 24 Nov 2021 22:14:56 GMT

Hey there!

We haven't heard back from kool2zero, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran