topic Re: 9now 7+ & 10play not working on Chromecast in Streaming

9now 7+ & 10play not working on Chromecast

MT64 — Wed, 11 Oct 2023 10:28:26 GMT

Until yesterday 10/10/23, ALL apps were working fine. Got up this morning & these 3 were not connecting. Foxtel, Netflix, Stan etc were all still working. I have reset my network, reset Chromecast, deleted & reinstalled the apps but still not working.... HELP

Re: 9now 7+ & 10play not working on Chromecast

Adz83 — Thu, 12 Oct 2023 06:41:25 GMT

Having the same issue on Sony bravia tv and add Kayo to the mix

Re: 9now 7+ & 10play not working on Chromecast

Adz83 — Thu, 12 Oct 2023 08:24:45 GMT

Just to add, I have hotspotted through my mobile and these apps work fine. So the issue is 100% a nest network compatibility issue. Now to just get Google to acknowledge it and fix the issue.

Re: 9now 7+ & 10play not working on Chromecast

Kimy — Sun, 15 Oct 2023 22:30:24 GMT

Hi folks,

Thanks for posting here in the Google Nest Community. @MT64, we appreciate that you’ve taken the appropriate troubleshooting steps to fix it. I suggest you try to disconnect it from your Wi-Fi and connect it to your phone’s mobile hotspot, just like @Adz83 did. That’s the best way to isolate a possible network issue (DNS settings, server denial, etc.). Individual apps have their own servers and source files, which may decline service or connection to particular end users. It seems that your Chromecast devices are working as intended; these apps just seem to be declined by their servers due to your router configurations. Some users (who have no complex settings on their routers) just do a factory reset on their router to fix these kinds of issues, but we don’t suggest this, especially if you’re not sure what to do. You can start by changing DNS settings (ISP’s DNS or Google DNS 8.8.8.8 or 8.8.4.4) or contact your router manufacturer (or ISP if they provided the router you use) for further assistance.

Let us know how it goes.

Thanks,

Kimy