topic Re: Cast from PC to TV stops after a few minutes in Streaming

Cast from PC to TV stops after a few minutes

PennyInd — Tue, 09 Nov 2021 02:32:24 GMT

Hi,

I am casting a Google Docs Tab to the TV and it stops after a couple of minutes.

When I look for settings in google home, it shows up blank and I have altered all the settings I can see on the TV and under our profile on the TV.

Any help would be appreciated thank you

Re: Cast from PC to TV stops after a few minutes

djtetei — Tue, 09 Nov 2021 07:04:35 GMT

Check the following items:

ensure that both the Chromecast with Google TV and the PC are connected to same WiFi network, on the same bandwidth (2.4 GHz or 5 GHz). Use 5 GHz if available on both devices.
if the Chromecast with Google TV USB power cable is connected directly to the TV USB port, disconnect it and use the power adaptor
ensure the distance between the PC and the Google Chromecast with Google TV device is under 6 meters and that there are no object that can "screen" the signal
ensure that Google Home application and Google Chrome browser are up to date
check PC security software settings (deactivate if needed)
ensure that the router software is up to date. If available, update the software and restart the router.
acces router settings interface, disable AP isolation feature and restart the router
unplug the router from the mains power for about 5 minutes
unplug Chromecast device from main power for about 5 minutes

Re: Cast from PC to TV stops after a few minutes

Jeran — Mon, 15 Nov 2021 18:10:05 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Cast from PC to TV stops after a few minutes

Jeran — Tue, 16 Nov 2021 18:44:08 GMT

Hey there!

We haven't heard back from PennyInd, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran