topic Re: Chromecast with Google TV 4K keep restarting in Streaming

Chromecast with Google TV 4K keep restarting

kennycso87 — Thu, 26 Oct 2023 15:01:06 GMT

Hi,

Just wonder if anyone can help me out or anyone facing the same problem? My Chromecast suddenly just keep restarting itself. Whenever the G (Google logo) appears, it will restart immediately. Yes, that means it's restarting about every 20 seconds.

I tried to do the factory reset but the button on the device seems unresponsive. I'm running out of ideas so hopefully someone can help me out.

Re: Chromecast with Google TV 4K keep restarting

Kimy — Mon, 30 Oct 2023 01:45:29 GMT

Hi kennycso87,

Thanks for posting here in the Google Nest Community. We appreciate that you’ve tried to troubleshoot it, so we’ll try a different approach. This could be related to power or something that triggers it. For now, try a different power source (wall outlet, cords, etc.). If it persists despite having checked all of these, leave the Chromecast device unplugged from everything (TV, power, etc.) for a full day (24 hours) just to fully drain it. You can test it the next day and let us know how it goes.

We look forward to your response.

Thanks,

Kimy

Re: Chromecast with Google TV 4K keep restarting

kennycso87 — Thu, 02 Nov 2023 09:41:57 GMT

Hi Kimy,

I tried and unfortunately it doesn't work. It still reboot about every 20 seconds.

Re: Chromecast with Google TV 4K keep restarting

Alex_S — Thu, 02 Nov 2023 17:25:20 GMT

Hi there,

Thanks for the update. Kindly check if your Chromecast with Google TV (4K) device has the latest update.

Go to the home screen of your Chromecast with Google TV.
Choose Settings > System > About > System update.

Regards,
Alex

Re: Chromecast with Google TV 4K keep restarting

kennycso87 — Fri, 03 Nov 2023 04:45:44 GMT

Hi Alex,

I'm a little confused with your response since I mentioned "My Chromecast suddenly just keep restarting itself. Whenever the G (Google logo) appears, it will restart immediately. Yes, that means it's restarting about every 20 seconds." in the first post and also "It still reboot about every 20 seconds" in the response for Kimy.

No offend but that's very dissapointing because you responded without even understanding the context of the issue.

Re: Chromecast with Google TV 4K keep restarting

Alex_S — Fri, 03 Nov 2023 11:42:04 GMT

Hello kennycso87,

I apologize if you feel that way. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Warmly,
Alex

Re: Chromecast with Google TV 4K keep restarting

kennycso87 — Fri, 03 Nov 2023 13:29:17 GMT

Hi Alex,

I guess there's no point anymore due to two reasons.

1) Google support team/tech team are looking into it now.

2) It's a fact that you didn't read or understood the context before you requested me to "update the system" because I mentioned that it kept restart or reboot when the Google logo appeared on the screen (approximately 20 seconds). How is there any possibility that anyone give such response after reading what I wrote. Now yet responding "I apologize if you feel that way"... I can't be bothered to respond anymore. Beyond disappointing.