topic Re: Chromecast with Google TV needs to be unplugged daily. in Streaming

Chromecast with Google TV needs to be unplugged daily.

Pazman — Tue, 24 Oct 2023 02:54:23 GMT

Using the Chromecast with Google TV remote, it turns on my TV and Soundbar but does not turn on the Chromecast. I have to unplug it and then plug it in. Only then does it turn on. I have to do this almost every day. I have done a factory reset but it's a short term fix and I am back to unplugging it and plugging it back in.

Re: Chromecast with Google TV needs to be unplugged daily.

Kimy — Thu, 26 Oct 2023 20:00:11 GMT

Hi Pazman,

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. There’s an ongoing update that will be completed in the coming days. This is one of the recognized bugs that is included in the patch fix. It should be the versions STTE.230615.004 and STTE.230615.004.1 where this patch fix kicks in. You may need to give it a few more days since the estimated completion time of the updates is until the end of October. Once you have the update available, make sure to install it. Let us know if you have other concerns.

Thanks,

Kimy

Re: Chromecast with Google TV needs to be unplugged daily.

Pazman — Fri, 27 Oct 2023 00:56:12 GMT

Thanks for the reply. I will be looking for the update and will let you know if it helps.

Re: Chromecast with Google TV needs to be unplugged daily.

Kimy — Fri, 27 Oct 2023 01:02:10 GMT

Hello Pazman,

It sounds like a plan. Keep us posted.

Cheers,

Kimy

Re: Chromecast with Google TV needs to be unplugged daily.

ncr100 — Fri, 03 Nov 2023 01:13:34 GMT

A question about the update ... and unsure if I am in the identical situation as Pazman because I have Chromecast 4K with this problem: I had to pull / replug the power again today. My firmware says STTK.230808.004.10714782.

Kimy do you know if the firmware updates to fix Pazman's device will also be rolling out to mine? If not, would you advise on "next steps" I could take to resolve this?

The issue has occurred for ~6 weeks. Thanks in advance for your thoughts.

Re: Chromecast with Google TV needs to be unplugged daily.

Becas — Sun, 05 Nov 2023 10:58:17 GMT

I have the same problem for weeks now. Also the remote control is often unresponsive although the batteries are still good.

Waiting for an update but it takes way to long .

Re: Chromecast with Google TV needs to be unplugged daily.

Kimy — Mon, 06 Nov 2023 01:24:06 GMT

Hi folks,

Thanks for keeping us in the loop. The rollout should’ve been completed already, as it was estimated to be completed by the end of October. If you haven’t received it yet, you can do a factory reset one last time to force the update. Let us know how it goes.

We look forward to your response.

Thanks,

Kimy

Re: Chromecast with Google TV needs to be unplugged daily.

Pazman — Mon, 06 Nov 2023 04:23:05 GMT

What is the update release number? Thank You.

Re: Chromecast with Google TV needs to be unplugged daily.

Kimy — Mon, 06 Nov 2023 23:43:51 GMT

Hi everyone,

Kindly check if your Android TV OS build is STTK.230808.004.10714782, then perform a factory reset one last time to see if it helps. If it still persists, we may need to forward this to the support team.

We look forward to your response.

Thanks,

Kimy

Re: Chromecast with Google TV needs to be unplugged daily.

smh917 — Sun, 12 Nov 2023 09:21:10 GMT

I have the STTK.230808.004.10714782 on my Chromecast tv. I am also experiencing the issue of having to unplug my Chromecast daily to get it to work. I have tried the factory reset last night and today, the problem persisted.

Re: Chromecast with Google TV needs to be unplugged daily.

Kimy — Sun, 12 Nov 2023 21:53:09 GMT

Hi smh917,

Thanks for the details. Since this is still happening despite trying the steps I suggested, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Regards,

Kimy

Re: Chromecast with Google TV needs to be unplugged daily.

Pazman — Mon, 13 Nov 2023 03:15:32 GMT

I also have the most recent build # and it still has the same problem.

Re: Chromecast with Google TV needs to be unplugged daily.

Pazman — Mon, 13 Nov 2023 03:20:35 GMT

I completed the form and submitted it.

Re: Chromecast with Google TV needs to be unplugged daily.

smh917 — Mon, 13 Nov 2023 03:57:50 GMT

I've submitted it. Thanks

Re: Chromecast with Google TV needs to be unplugged daily.

Kimy — Tue, 14 Nov 2023 22:59:52 GMT

Hi there,

We got your form, @smh917. Thanks for filling it out. Kindly wait for our support team to reach out to you via email anytime soon.

@Pazman, thanks for trying the steps. You may now fill out the form, as I already included you. The form you filled out previously may not be found anymore. This is our way to ensure that only those who were asked to fill out the forms are accepted. Let me know once you’re done, and I’ll forward it to the support team.

Cheers,

Kimy

Re: Chromecast with Google TV needs to be unplugged daily.

Pazman — Wed, 15 Nov 2023 21:27:47 GMT

Please send me the link for the form. Thanks

Re: Chromecast with Google TV needs to be unplugged daily.

Kimy — Thu, 16 Nov 2023 01:47:49 GMT

Hi Pazman,

Kindly fill out this form with all the needed information and let me know once it’s done.

Regards,

Kimy

Re: Chromecast with Google TV needs to be unplugged daily.

Pazman — Thu, 16 Nov 2023 01:58:37 GMT

The form has been submitted. Thank You

Re: Chromecast with Google TV needs to be unplugged daily.

Becas — Thu, 16 Nov 2023 06:14:07 GMT

My latest factory reset finally solved the problem for now, let's hope it stays that way. Thank you.

Re: Chromecast with Google TV needs to be unplugged daily.

Kimy — Thu, 16 Nov 2023 22:42:57 GMT

Hi there,

We got your form, @Pazman. Thanks for filling it out. I’ve endorsed it to the support team, so kindly wait for them to reach out to you via email.

@Becas, thanks for the update. I’m glad that you’ve got this sorted out. Feel free to post here or create a new thread if something is up.

Cheers,

Kimy