topic Re: Unable to change channels on YouTube TV with Google nest mini in Streaming

Unable to change channels on YouTube TV with Google nest mini

Ryan_1 — Mon, 30 Oct 2023 17:12:35 GMT

Using the Google home app, Chromecast, and the Google nest mini, I am unable to change channels on YouTube TV. I can control everything else with voice except for changing channels on YouTube TV.

Re: Unable to change channels on YouTube TV with Google nest mini

JillG — Mon, 30 Oct 2023 17:27:27 GMT

Hi @Ryan_1

I've noticed some other users reporting the same and have escalated to the Google Assistant Community managers.

They are currently investigating.

Re: Unable to change channels on YouTube TV with Google nest mini

Gatornut — Wed, 01 Nov 2023 00:32:43 GMT

Same for me. If I say “hey Google change to NBC” my nest responds “OK playing NBC from YouTube TV on living room TV.” Then after delay it says “Sorry I didn’t understand” We use this feature for a handicap family member to control the tv so it’s very important for us.

Re: Unable to change channels on YouTube TV with Google nest mini

Ryan_1 — Wed, 01 Nov 2023 16:54:21 GMT

I also noticed that I cannot watch a show on Netflix by saying "hey Google, watch [specific movie] on Netflix on my TV". I can open Netflix with my voice but cannot start a show.

This is the same for YouTube. I say, "hey Google, watch [specific YouTube channel] on YouTube on my TV".

Re: Unable to change channels on YouTube TV with Google nest mini

Kimy — Thu, 02 Nov 2023 19:43:46 GMT

Hi folks,

Thanks for posting here in the Google Nest Community. I’m sorry for the trouble, and this is not the experience that we wanted you to have. This has been endorsed to the right team and is currently under investigation. We’ll keep you posted on this.

Thanks,

Kimy

Re: Unable to change channels on YouTube TV with Google nest mini

jzlako2001 — Thu, 02 Nov 2023 20:24:43 GMT

I'm having the same issue with my various Google devices. I am also disabled and I rely on this for my television and other devices. Unable to change channels, but TV turns on, and I can adjust the volume, and I can turn off, but no changing of channels! It's very frustrating, the device was working flawlessly before.

Re: Unable to change channels on YouTube TV with Google nest mini

Kimy — Fri, 03 Nov 2023 01:09:40 GMT

Hi jzlako2001,

We hear you. The Google Assistant team is already aware of this, and an investigation is ongoing. We’ll keep you posted on this. Again, we’re truly sorry for this.

Sincerely,

Kimy

Re: Unable to change channels on YouTube TV with Google nest mini

jzlako2001 — Fri, 03 Nov 2023 14:39:54 GMT

Well to flesh things out, I'll let you know that I have 2 Google HD Chromecast devices running all the latest updates, and a 2021 Sony Bravia KD-50X85J Smart TV running the latest Google TV software and all updates. The problem occurs across all devices.

Re: Unable to change channels on YouTube TV with Google nest mini

Ks891 — Fri, 03 Nov 2023 16:01:47 GMT

Chiming in to say I'm having the exact same problem.

Re: Unable to change channels on YouTube TV with Google nest mini

Kimy — Sun, 05 Nov 2023 22:21:48 GMT

Hi folks,

Thanks for posting. The bug is with the Google Assistant; devices such as Chromecast with Google TV, Nest speakers and displays, etc. that have it built-in were affected. It was recognized in the Google Assistant Help Community and has been trending on this thread: Google home mini no longer capable of changing TV channels, used to work just fine.

Different teams (Chromecast, Nest speakers and displays, etc.) have already reached out to the Google Assistant team, and a bug ticket has already been created. They are currently investigating this. We’re sorry for the inconvenience, but we’ll wait for their update on this and hopefully get it resolved as soon as possible.

Outside of the Google Assistant issue, your devices should be fine with their functions. Kindly stay tuned for updates related to the bug.

Thanks,

Kimy

Re: Unable to change channels on YouTube TV with Google nest mini

jzlako2001 — Sun, 05 Nov 2023 23:46:17 GMT

Thanks for getting back to us. It helps to know that our concerns are being taken seriously. I am a C4 quad and this technology is crucial to me and many in the disabled community. Please pass on to the engineers that their efforts are appreciated. I know myself, and many in the disabled community , have made significant investments in Google technology. When it all works it is life-changing technology. Thanks, Jz

Re: Unable to change channels on YouTube TV with Google nest mini

Ryan_1 — Mon, 06 Nov 2023 18:06:36 GMT

I too am a C1/C2 quad and this is critical for my activities of daily living.

Re: Unable to change channels on YouTube TV with Google nest mini

Kimy — Mon, 06 Nov 2023 19:54:18 GMT

Hi there,

We appreciate you understanding the situation. We hope that the Google Assistant team gets this fixed as soon as possible. The convenience of Google Assistant functions, especially for people with disabilities, is an urgent matter here. We’ll keep you posted.

Sincerely,

Kimy

Re: Unable to change channels on YouTube TV with Google nest mini

wkrasner — Wed, 08 Nov 2023 10:37:04 GMT

I am experiencing the following. I give a command such as: "ok google play 6ABC from youtube tv on bedroom TV" GA responds ok playing 6abc from youtube tv on bedroom TV. The streaming does not start and several seconds later its reports "I dont understand". This occurs on all my nest google TV chromecast devices. Very frustrating.

Re: Unable to change channels on YouTube TV with Google nest mini

Kimy — Wed, 08 Nov 2023 19:11:17 GMT

Hi wkrasner,

Thanks for posting here. Based on your description, it seems that the situation you have is the actual bug itself. If you can check the links that I shared here in this thread, you’ll notice the exact situation that you are experiencing, just like other users. The bug is about the Google Assistant function, and their team is already aware of it and is investigating it. We hope that this gets resolved as soon as possible. We’ll keep you posted.

Thanks,

Kimy

Re: Unable to change channels on YouTube TV with Google nest mini

trickywoo2 — Thu, 09 Nov 2023 18:23:33 GMT

Just chiming in here to say I have the exact same problem that develped late October early November 2023. I can tell the google assistant to turn on or off the Chromecast TV but it will no longer change a channel as directed. The assistant repeats back the ask: "Hey google, tune to Smithsonian channel on YouTubeTv" it replies "Ok, tuning to Smithsonian Channel on YouTubeTV on living room TV".....several seconds pass, nothing happens on the TV and then the assistant says "Sorry I don't understand". It's happening across all devices (Samsung TVs).

Re: Unable to change channels on YouTube TV with Google nest mini

Kimy — Thu, 09 Nov 2023 18:57:45 GMT

Hi trickywoo2,

Thanks for posting here. Kindly check the links that I previously shared here in this thread. Right now, we’re all waiting for the Google Assistant team, which is currently working on this bug. We’ll keep you posted.

Regards,

Kimy

Re: Unable to change channels on YouTube TV with Google nest mini

TerryP1963 — Tue, 14 Nov 2023 01:19:30 GMT

I have the same issue.

I have a lot invested in home automation from lights to window blinds and TV. To run the house from different rooms: 2 Displays, 2 Minis, 1 Main Speaker, Youtube TV, and cloud storage.

So frustrated with Google Support and Google not caring about their customers, thinking of dropping subscriptions and replacing Speakers and Displays with Alexia. Switch to Amazon Cloud storage and equivalent to Google TV and Chromecast (Guess that is fire stick)

Re: Unable to change channels on YouTube TV with Google nest mini

Kimy — Tue, 14 Nov 2023 01:50:22 GMT

Hi TerryP1963,

We hear you. I’m sorry for the trouble, and this is not the experience that we wanted you to have. We are still waiting for the Google Assistant team to resolve this bug.

We’ll keep you posted.

Sincerely,

Kimy

Re: Unable to change channels on YouTube TV with Google nest mini

wkrasner — Wed, 15 Nov 2023 10:53:51 GMT

I agree with Terryp. Google is demonstrating their lack of hearing the customer. I too have a lot invested in google nest and home products and was an early adopter. I also run amazon parallel to google because of missteps like this. It time for google to hear the voice of the customer and not the engineers. They need to feel the vibration. I am very close to dumping google entirely and selling my stock. It is now been 3 weeks since this engineering "faux pas" has occurred .