https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549463#M49066 <P>Thank you for your help but none of the above steps work please help me again.</P> Sun, 19 Nov 2023 14:30:35 GMT Tomas6 2023-11-19T14:30:35Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549454#M49064 <P>Hello, a year ago I purchased a Google Chromecast 4. When I first connected it to my TV everything worked without any problems. After that, I didn't use the TV for about a month, and when I reconnected the Google Chromecast 4, it didn't connect or load at all. I also tried connecting it to my new monitor, but it didn't load or connect there either. It connects successfully to the new TV, but fails on other devices. I have rebooted the Google Chromecast 4 several times and returned it to factory settings. Please advise me what to do.<BR />Monitor model: Philips 242E2FA<BR />TV model: SLE 22F47DM4</P> Sun, 19 Nov 2023 14:09:35 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549454#M49064 Tomas6 2023-11-19T14:09:35Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549461#M49065 <P>Try these steps:</P> <P><STRONG><A href="https://support.google.com/chromecast/answer/6345122" target="_blank">TV has no signal or only shows a black screen - Chromecast Help</A></STRONG></P> Sun, 19 Nov 2023 14:21:05 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549461#M49065 David_K 2023-11-19T14:21:05Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549463#M49066 <P>Thank you for your help but none of the above steps work please help me again.</P> Sun, 19 Nov 2023 14:30:35 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549463#M49066 Tomas6 2023-11-19T14:30:35Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549468#M49067 <P>What color is the light on the Chromecast? It works fine on one of your other TVs?</P> Sun, 19 Nov 2023 14:42:22 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549468#M49067 David_K 2023-11-19T14:42:22Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549472#M49068 <P>The light is white. It works on the new TV but not on my monitor either.</P> Sun, 19 Nov 2023 14:45:22 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549472#M49068 Tomas6 2023-11-19T14:45:22Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549504#M49070 <P>I notice you said it worked fine originally with the TV it now doesn't work with?</P> <P>Does it not work with any of the HDMI ports?</P> <P>Have you tried factory resetting your TV?</P> <P>To help the Chromecast team better troubleshoot, they do have a survey you can help with:<BR /><STRONG><A href="https://docs.google.com/forms/d/e/1FAIpQLSc0ym73mxvmnSg7YMyxT4lf0OhqgumDg5jomKcknbayi0P6vA/viewform" target="_blank">Chromecast - Black screen/No signal survey</A></STRONG></P> Sun, 19 Nov 2023 16:42:34 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549504#M49070 David_K 2023-11-19T16:42:34Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549512#M49071 <P>Yes. I'm sorry for the mistake. It doesn't work with any hdmi port and I've also tried resetting the TV to factory settings.</P> Sun, 19 Nov 2023 16:52:44 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-Tv-Cannot-connect-to-old-tv/m-p/549512#M49071 Tomas6 2023-11-19T16:52:44Z