topic Re: Chromecast 4k voice assistant not working in Streaming

Chromecast 4k voice assistant not working

servlet — Tue, 21 Nov 2023 22:26:19 GMT

Got the Chromecast with Google TV (4K) this morning.

Set it up correctly but for some reason the Assistant Button is not working.

When I hold it, I see "Hold the assistant button down and talk".

When I talk into it, nothing happens.

What I see is "Ask me a question, or try a suggestion".

I did the factory reset at least 3-4 times.

After a few seconds or minutes, I hear "hmm, something went wrong, try again in a few seconds" or "there's a glitch, try again in a few seconds".

What should I do?

Should I return the device? Is the device defective?

Re: Chromecast 4k voice assistant not working

jurani — Wed, 22 Nov 2023 03:41:55 GMT

I confirm this issue just started today. Both of my Chromecast 4k devices are unable to use voice on the assistant button. I also factory reset them. I also paired my phone to the Chromecast using the digital button on my phone screen, and it still failed. Please fix this issue or roll back version.

Re: Chromecast 4k voice assistant not working

empire_ — Wed, 22 Nov 2023 03:56:20 GMT

Same here! good to know it's not a problem on my end. Did a factory reset on the Chromecast 4k, on the controller (removed batteries, pressed home + back, upgraded the controller software, etc.) and then installed the Google TV app on my phone thinking that the issue was related to the controller. Tried using the voice feature on the app from the virtual controller to no avail, however with this test I could discard that the issue was the controller.

Re: Chromecast 4k voice assistant not working

Onotadaki — Wed, 22 Nov 2023 07:05:19 GMT

I am also having the same problem.

Re: Chromecast 4k voice assistant not working

Xaero — Wed, 22 Nov 2023 07:15:17 GMT

This is the exact same problem I'm also facing since yesterday. Reading all these queries here, it seems like it's a software glitch caused by a system or may be by Central server update ..

Re: Chromecast 4k voice assistant not working

juliavs — Wed, 22 Nov 2023 07:20:57 GMT

Also happening to me. waiting for update from Google

Re: Chromecast 4k voice assistant not working

Serenitynow — Wed, 22 Nov 2023 09:57:53 GMT

Same here. Spoke with Google customer support they said they have been receiving complaints all day. The issue is from their end

Re: Chromecast 4k voice assistant not working

Blitzspear — Wed, 22 Nov 2023 10:30:49 GMT

I have exactly the same issue on my Google Chromecast HD.. I speak to it and nothing happens.. I even tried the resetting the remote and also using the Google TV app - Hopefully someone from Google will sort this as clearly the fault is with them.. otherwise my brand new Chromecast ends up in the bin.. Sorry Google but at least my Amazon Devices are a a lot more responsive

Re: Chromecast 4k voice assistant not working

SakeSage — Wed, 22 Nov 2023 12:02:42 GMT

I am also having this problem. What I know is it's not the remote, because the tv remote on my phone didn't work either. On some resets it will work once. It also worked once when I deleted the device from my Google home and added it again.

Re: Chromecast 4k voice assistant not working

secret — Wed, 22 Nov 2023 13:52:54 GMT

I'm having the same, nice to know it isn't just my device. Let's get a fix Google!

Re: Chromecast 4k voice assistant not working

Moratrix — Wed, 22 Nov 2023 16:52:30 GMT

Exactly the same issue here on my Chromecast 4k since yesterday, dongle restart, remote reset, factory reset, goggle home on my phone as remote. And nothing. The voice assistant only says after a while “there’s a glitch” or something’s wrong” try again in a few seconds.

Re: Chromecast 4k voice assistant not working

Jcrigg — Wed, 22 Nov 2023 17:59:10 GMT

I’m getting the same since yesterday. New Sony tv only 2 weeks ago. Several reboots, factory reset. No joy with remote or iPhone app.

Re: Chromecast 4k voice assistant not working

Sunnymen1975 — Wed, 22 Nov 2023 18:25:01 GMT

Exactly the same problem here. Chromecast HD

Re: Chromecast 4k voice assistant not working

AndrewD1 — Wed, 22 Nov 2023 20:35:11 GMT

I am having the exact same problem with my Chromecast. Tried factory reset. Tried connecting through phone hotspot. Glad to see that it seems to be an issue on Google's end and will hopefully be resolved soon.

Re: Chromecast 4k voice assistant not working

GuilhermeStrey — Wed, 22 Nov 2023 21:03:31 GMT

Same issue!

Hey Google, Hot Fix this issue!

Re: Chromecast 4k voice assistant not working

Murgers — Wed, 22 Nov 2023 21:55:56 GMT

I'm having the same issue also since yesterday. Google please fix ASAP.

Re: Chromecast 4k voice assistant not working

jurani — Wed, 22 Nov 2023 22:04:26 GMT

I opened a support ticket w/ google yesterday and described the issue. Their technician said I was the first to report anything. Lets see if they find a fix.

Re: Chromecast 4k voice assistant not working

crawford59 — Wed, 22 Nov 2023 22:26:29 GMT

Ok? Waiting to hear. Thanks

Re: Chromecast 4k voice assistant not working

Tbanchie — Wed, 22 Nov 2023 22:26:59 GMT

Same issue here

Re: Chromecast 4k voice assistant not working

Kimy — Thu, 23 Nov 2023 02:00:24 GMT

Hi everyone,

Thanks for posting here in the Google Nest Community. We’re sorry for the trouble, and we appreciate you all reporting this. A bug ticket has been created to investigate this further. You don’t need to troubleshoot or do anything; the engineers are already aware, and we will keep you posted as soon as we receive an update.

We appreciate your patience. Thank you so much.

Regards,

Kimy