topic Re: My new Chromecast with Google TV's Voice remote doesn't work anymore in Streaming

My new Chromecast with Google TV's Voice remote doesn't work anymore

shafqat2013 — Fri, 24 Nov 2023 07:27:49 GMT

I have factory reset both the Chromecast and the Voice Remote several times. I can control the Chromecast with my Android phone, and it works fine. However, it is unable to pair with the Voice Remote.

When I reinsert the batteries into the Voice remote (after 5 minutes, to factory reset the remote), I hold down the home button as instructed. However, no white LED turns on, and the remote gets very hot in my hand after a minute. I think there is a short circuit inside or something. I've owned this device for less than 1 month now, I think I received a faulty device.

Re: My new Chromecast with Google TV's Voice remote doesn't work anymore

Anonymous — Sat, 25 Nov 2023 16:48:15 GMT

Make a warranty return in the store you bought it in if possible

Re: My new Chromecast with Google TV's Voice remote doesn't work anymore

Kimy — Mon, 27 Nov 2023 01:46:16 GMT

Hi folks,

Appreciate your help here, @Anonymous.

@shafqat2013, thanks for posting here in the Google Nest Community. Let’s try this workaround and let me know how it goes:

Remove the batteries and give it a 2 to 3 minute rest.
While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
Test it and observe.
If it persists, you can factory reset the remote one last time and pair it again.

We look forward to your response.

Thanks,

Kimy