topic Re: Chromecast won't factory reset, shows "network problem" after factory reseting in Streaming

Chromecast won't factory reset, shows "network problem" after factory reseting

Danigz — Wed, 01 Nov 2023 13:19:28 GMT

My Chromecast 3 is currently stuck on a "network problem" screen and it's displaying the message in German rather than English.

I've attempted to perform a factory reset several times, and I've also experimented with booting it without a Wifi connection (router turned off), but it returns to the same screen.

I'm unable to detect the Chromecast Wi-Fi network at any point during boot. It simply doesn't appear as an available network.

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Alex_S — Sat, 04 Nov 2023 16:14:50 GMT

Hi Danigz,

I’m sorry to hear about the trouble you’re experiencing with your Chromecast 3rd gen device. Let’s further look into it.

Try these steps:

Plug your Chromecast 3rd gen device into another HDMI port or TV.
Factory reset it once more.
Restart your router and phone.
Force close and reopen the Google Home app, then try to do the setup again.

Let me know how it goes.

Regards,
Alex

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Danigz — Wed, 08 Nov 2023 07:23:48 GMT

Same result, im always stuck in the same screen in German.

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Alex_S — Wed, 08 Nov 2023 16:25:19 GMT

Hi there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Best,
Alex

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Alex_S — Fri, 10 Nov 2023 16:47:52 GMT

Hello Danigz,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly,
Alex

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Danigz — Tue, 14 Nov 2023 12:53:07 GMT

I can't send the form: "Refresh this page and try again. Sorry, there was a problem with the form."

Tried with both Chrome and Edge

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Alex_S — Wed, 15 Nov 2023 11:46:39 GMT

Hi there,

Oh no1 Kindly try this form. Keep me posted.

Kind regards,
Alex

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Danigz — Wed, 15 Nov 2023 12:16:53 GMT

Same 😞 can't submit

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Alex_S — Wed, 15 Nov 2023 14:54:33 GMT

Hey Danigz,

Thanks for the update. Let me check this with the team and get back to you soon.

Sincerely,
Alex

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Alex_S — Thu, 16 Nov 2023 11:51:50 GMT

Hello there,

We appreciate your patience. The form should work now; kindly fill it out again. I’ll look forward to your response.

Sincerely,
Alex

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Kimy — Thu, 23 Nov 2023 22:43:44 GMT

Hi Danigz,

We got your form — thanks for filling it out. I’ve endorsed it to the support team, so kindly wait for them to reach out to you via email.

Please allow a few days for the team to contact you.

Cheers,

Kimy

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

afaure — Sat, 09 Dec 2023 19:49:45 GMT

Hi!

I have the exact same problem. My Chromecast is stuck in a setup where no mater what I do, it keeps rebooting to a screen with a german error message "Netzwerkproblem". I cannot find its wifi either and I already tried resetting it several times without success (it looks like it is reseting but I never reach the setup screen, only the network error)

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Kimy — Mon, 11 Dec 2023 01:30:05 GMT

Hi afaure,

Thanks for posting and for being a step ahead of us. Since this is still happening despite trying the steps I suggested, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Regards,

Kimy

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

afaure — Tue, 12 Dec 2023 12:53:12 GMT

Hi ! I submitted the form yesterday (and then forgot to actually send the message here)

Re: Chromecast won't factory reset, shows "network problem" after factory reseting

Alex_S — Tue, 12 Dec 2023 18:30:20 GMT

Hey afaure,

We have your form. Thanks! Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex