topic Re: Google assistant button not working on remote in Streaming

Google assistant button not working on remote

Dakacko_ — Sun, 10 Dec 2023 16:31:27 GMT

I posted this issue a couple of weeks back.

Just had a update on my remote control, wondering if i could try and fix this.

I've tried doing a factory reset and still no answer with it working, ive tried removing batteries and putting them back in and everything, still no luck.

All the other buttons work fine. Just the assistant button that isn't.

Re: Google assistant button not working on remote

Kimy — Wed, 13 Dec 2023 19:39:05 GMT

Hi Dakacko_,

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. A patch fix was supposed to have fixed this. Let’s do a full clean-up by performing a factory reset on the main Chromecast device. I would suggest that you factory reset the remote too, but since you’ve already tried it, we can skip it. Let us know how it goes.

We look forward to your response.

Thanks,

Kimy

Re: Google assistant button not working on remote

Dakacko_ — Wed, 13 Dec 2023 20:15:46 GMT

Just done it, still no luck.

Im beginning to think it might he something hardware related, maybe a loose wire to the button or something.

Might see if i can get myself a spare.

Re: Google assistant button not working on remote

Kimy — Thu, 14 Dec 2023 01:32:50 GMT

Hi Dakacko_,

Thanks for posting and for being a step ahead of us. Since this is still happening despite trying the steps I suggested, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Regards,

Kimy

Re: Google assistant button not working on remote

Markjosephp — Fri, 15 Dec 2023 15:45:47 GMT

Hello Dakacko_,

Thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So please keep an eye out for your inbox and continue the conversation there. Also, feel free to create a new thread for any future questions or concerns.

Warm regards,
Mark