topic Re: Internet connection dropping in Streaming

Internet connection dropping

ChrisNI — Thu, 18 Nov 2021 16:59:04 GMT

My Google TV with Chromecast keeps dropping the internet connection, it eventually comes back again after about 5 minutes, remains connected to Excellent strength WiFi connection and there are no other devices dropping internet connection on the network. I've tried doing a factory reset but it hasn't helped the issue, also rebooted router.

Device software is up to date.

5 April 2021 security patch,

Kernel v4.9.180,

ATV OS Build QTS1.210311.008.7350836

Re: Internet connection dropping

djtetei — Thu, 18 Nov 2021 17:55:05 GMT

Keep the distance between the router and Chromecast device with 6 meters.

Move your Chromecast device from the back of the TV in an open space and ensure that the Chromecast device is not touching other cables or powered on devices.

Unplug the Chromecast device from the mains power grid for about 5 minutes then plug it back in.

Ultimately, hard reset the Chromecast device using the built-in button on the back.

Re: Internet connection dropping

ChrisNI — Thu, 18 Nov 2021 18:00:32 GMT

Is the hard reset you suggest different from using the factory reset option in Settings?

Re: Internet connection dropping

djtetei — Thu, 18 Nov 2021 18:05:36 GMT

Yes, it is different.

Re: Internet connection dropping

KirkD — Fri, 19 Nov 2021 03:21:20 GMT

Do you have an extender on your network? Turn it off and see if you still have an issue.

Re: Internet connection dropping

Jeran — Tue, 28 Dec 2021 20:31:16 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Internet connection dropping

Jeran — Tue, 04 Jan 2022 18:35:08 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Internet connection dropping

Jeran — Wed, 05 Jan 2022 23:01:00 GMT

Hey there!

We haven't heard back from ChrisNI, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei and KirkD!

Best regards,
Jeran