topic App not showing on store? in Streaming

App not showing on store?

benohaire — Sat, 23 Dec 2023 23:28:54 GMT

I’m trying to get the NBA app on my brand new 4K Chromecast with google TV in Australia. The NBA app does not exist anywhere on the store.

I set up a separate Chromecast with google TV for my mum yesterday, and I could find and download the NBA app easily, just like any other.

Why is the NBA app not in the store on my new device?

I can cast the game from my phone, but would prefer the app on my Chromecast.

Re: App not showing on store?

laulau — Sun, 24 Dec 2023 01:32:36 GMT

I am having this same issue (but I'm in the US). Have tried everything, even getting both the HD and 4k version of the chromecast device. When I sign into the google play store on my laptop, I can find the NBA app and it says it is incompatible with the chromecast device. The NBA app indicates it should work on gen 3 and above, and other people seem to be watching the NBA app on their chromecast with no issues.

Re: App not showing on store?

laulau — Sun, 24 Dec 2023 01:57:01 GMT

This is what we got from NBA support by email:

Cody C. (NBA Customer Support)

Dec 23, 2023, 8:17 PM EST

Greetings,

Thank you for contacting NBA Support.

The app is temporarily unavailable through Google Play. This is a very recent occurrence and we are working to resolve this as Android devices are currently supported. A new version of the app should be on the Google Play app store soon but we do not have a current ETA on the exact time.

If you have anymore questions, please let us know.

Best Regards,

Re: App not showing on store?

Kimy — Mon, 25 Dec 2023 21:49:07 GMT

Hi folks,

We appreciate you sharing this information, @laulau. There might be other users, like you and @benohaire, who may encounter this as well. For now, we are aware that they’re doing something on their app, and hopefully, it will get sorted out sooner than expected.

Let us know if you have other concerns with your Chromecast devices.

Thanks,

Kimy