topic Picture but no sound in Streaming

Picture but no sound

Taralynn02 — Sun, 31 Dec 2023 14:12:20 GMT

I have a Samsung TV and a chromcast and the picture works but no sound can someone please help me

Re: Picture but no sound

Kimy — Thu, 04 Jan 2024 19:53:12 GMT

Hi Taralynn02,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device do you have connected to your TV? Is this happening when you’re casting? If yes, are you casting from your smartphone using cast-enabled apps (Netflix, YouTube, Disney+, etc.), or are you casting from a computer using the Chrome browser?

If this is happening when casting cast-enabled apps from smartphones, then this is related to the HDMI communication between the TV and the Chromecast device. Moving to different HDMI ports or switching to another TV might help us isolate it. But if cast-enabled apps from smartphones work fine and the issue is with casting from the Chrome browser on your computer, then it can be related to the settings of the browser itself. I suggest you give our friends at the Google Chrome Help Community a shout. They may know a particular setting that can be toggled in Chrome://flags, or they may have a workaround for this. Let us know how it goes.

Thanks,

Kimy

Re: Picture but no sound

Anonymous — Mon, 08 Jan 2024 01:20:05 GMT

Reset the chromecast, then try again. Reference Code: 267

Re: Picture but no sound

Kimy — Tue, 09 Jan 2024 00:10:33 GMT

Hi TheGmailTeam,

Thanks for joining this thread. Your community username and this reference code you shared here are quite interesting, though. If you have a Chromecast device and need help, feel free to ask, and we’ll be happy to help.

Cheers,

Kimy