topic "Something went wrong" error when adding TV in Streaming

"Something went wrong" error when adding TV

Taras — Sat, 13 Jan 2024 14:02:50 GMT

This is 2024 already and I am aware that some fix was done in 2023 for this, but it does not work for my Chromecast. I have tried factory reset, clearing data in the app on chromecast. Chromecast is connected to my account in Google Home app, but still cannot setup volume button since when trying to connect to my LG C3 tv it just shows 'Something went wrong' error.

Re: "Something went wrong" error when adding TV

Kimy — Wed, 17 Jan 2024 00:42:01 GMT

Hi Taras,

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. Yes, this was one of the recognized bugs, and this issue did come and go until an intended patch fix was sent and completed around October 2023, although there are still users reporting this. Since you’ve already mentioned the troubleshooting steps you attempted yet it still persists, kindly fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Thanks,

Kimy

Re: "Something went wrong" error when adding TV

Kimy — Fri, 19 Jan 2024 01:00:46 GMT

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

Re: "Something went wrong" error when adding TV

Taras — Fri, 19 Jan 2024 07:05:14 GMT

Hi Kimy,

Sorry for delayed response, but the form has now been submitted.

Thanks,

Taras

Re: "Something went wrong" error when adding TV

Alex_S — Fri, 19 Jan 2024 17:42:49 GMT

Hello Taras,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Best,
Alex

Re: "Something went wrong" error when adding TV

Taras — Fri, 19 Jan 2024 18:19:34 GMT

Hi Alex,

Thank you for the update!

Looking forward to troubleshooting and resolving this problem!

Regards,

Taras

Re: "Something went wrong" error when adding TV

Alex_S — Sat, 20 Jan 2024 18:21:08 GMT

Hey there,

It’s a pleasure to assist you! We appreciate your patience regarding this.

Warmly,
Alex