topic Re: Cromecast Google TV in Streaming

Cromecast Google TV

Artan — Sun, 10 Dec 2023 19:08:21 GMT

Hello, since the last update I have had the picture stutter on the Chromecast Google TV 4k, it's annoying Is there anything I can do or adjust to make it go back to how it used to be or can I uninstall the somewhere update

Re: Cromecast Google TV

matijavabec — Tue, 12 Dec 2023 10:46:08 GMT

Go into developer options (you have to enable them first, google how to do it) and disable HW overlays. It seems to help, but the problem is 100% on google, they messed it up. Fingers crossed they fix it.

Re: Cromecast Google TV

hanz1 — Wed, 13 Dec 2023 10:08:44 GMT

Same here. The Chromecast is now unusable. Perfect!

Re: Cromecast Google TV

Kimy — Mon, 18 Dec 2023 23:54:54 GMT

Hi folks,

Thanks for posting here in the Google Nest Community. We’re sorry for the trouble, and this is not the experience that we wanted you to have. It seems that there are a number of users who are experiencing this issue. Kindly report this via Settings > Help and Feedback and describe what’s going on in detail. Make sure you include the identifier “CCT3 - Stutter After Update” in your description of what happened. The engineering team collects these for diagnostics.

Post it here once you’re done. We look forward to your response.

Thanks,

Kimy

Re: Cromecast Google TV

Kimy — Tue, 19 Dec 2023 22:30:57 GMT

Hi everyone,

Thanks to those who sent feedback.

The update roll-out is still ongoing and hasn’t reached its completion. We’re sorry if some users are experiencing issues while this update is still rolling out. We’re anticipating all of this to be completed by early next year or around January. Please bear with us.

Let us know if you have other questions or concerns.

Sincerely,

Kimy

Re: Cromecast Google TV

exim82 — Sat, 06 Jan 2024 23:48:17 GMT

This fixed it for me. No stutters anymore. There is also an reddit with this suggestion. Seems to help. This drove me nuts.

Re: Cromecast Google TV

Kimy — Sun, 07 Jan 2024 21:04:53 GMT

Hi exim82,

Thanks for joining the thread. We’re glad that yours is working, and we appreciate you sharing this.

For those who are still experiencing this, we’re just a few days away from its completion. We’re almost there; please bear with us.

Thanks,

Kimy

Re: Cromecast Google TV

salputrid — Wed, 17 Jan 2024 18:54:32 GMT

FYI: this has been going on forever: https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-w-Google-TV-frame-rate-stutter/m-p/291927

Re: Cromecast Google TV

exim82 — Wed, 17 Jan 2024 18:59:18 GMT

So there wont be a final fix? I have to use the "Disable HW Overlay" forever?

Re: Cromecast Google TV

Kimy — Thu, 18 Jan 2024 00:22:09 GMT

Hi everyone,

Just an update. The ticket status still shows open, and the last message I heard was that Chromecast with Google TV 4K is almost complete, while Chromecast with Google TV HD is halfway through. For the 4K version users, kindly check if you’re still experiencing issues, as it’s possible that it’s already completed. For the HD version users, kindly hang on since we're almost there. We’ll keep you posted.

Warmly,

Kimy

Re: Cromecast Google TV

Artan — Thu, 18 Jan 2024 03:51:35 GMT

is still the same problem with Chromecast Google TV 4k I don't see a system update either

Re: Cromecast Google TV

Kimy — Thu, 18 Jan 2024 23:44:43 GMT

Hello Artan,

We hear you. Please hang on there. I’ll update here if something’s up. We appreciate your patience and understanding.

Sincerely,

Kimy

Re: Cromecast Google TV

STACEYD1410 — Mon, 22 Jan 2024 10:55:51 GMT

Brilliant easy fix! How come something so simple seems beyond Google?

Re: Cromecast Google TV

dos659 — Wed, 24 Jan 2024 10:16:19 GMT

Yeah, the fix with enabling the "disable HW overlays" works BUT, this is not the proper fix. The proper fix is for Google to update their software because those stutters continues to happen in chromecast 4K edition if you are running it without the developer options enabled. So right now, we are waiting for an update or fix to these issues once and for all.

Re: Cromecast Google TV

exim82 — Wed, 24 Jan 2024 10:18:10 GMT

Its just a workround. You have to set it ever restart. So, i check every day for an update, but it seems, they wont fix it soon. They should priorize it, because it is a bug. And for TV entusiasts its very noticeable.

Re: Cromecast Google TV

dos659 — Wed, 24 Jan 2024 10:21:03 GMT

Chromecast never restarts. You need to do it manually at least on LG C2. So, loosing the setting is not a problem for me. The problem is that I do not want to use temporary fixes on a device I paid the full money to get. Google needs to fix this, period.

Re: Cromecast Google TV

exim82 — Wed, 24 Jan 2024 10:23:30 GMT

For me its also not really an issue at the moment. I only restart, if i expect some issues with KODI. But i think for less tecnically people. They should just have a fix.

Re: Cromecast Google TV

Bjarne66 — Wed, 24 Jan 2024 22:30:55 GMT

Same issue here in Denmark.

Incredible that testing products seems to have little importance for Google and then when issues are reported action taken upon these takes eons of time instead of days or weeks.

You need to get hold of product quality and good customer care again Google or Apple is going to bitchslap you to death!

Re: Cromecast Google TV

Laaaaa123 — Wed, 31 Jan 2024 06:43:13 GMT

The update is out, but the stuttering is still there

Re: Cromecast Google TV

exim82 — Wed, 31 Jan 2024 07:59:21 GMT

I confirm. Update is out, but still stuttering. So no fix. I have to disable HW overlays in developer option every reboot. Annoying. Come one google.... Really?