topic Disconnects, needs casting button twice in Streaming

Disconnects, needs casting button twice

Lm1 — Sun, 21 Nov 2021 16:22:04 GMT

The casting button often needs pressing twice as it quickly disconnects or you only hear audio casting to twitch/youtube. I think it's a new bug introduced I've rebooted, factory reset and reset router and it's still the same.

Re: Disconnects, needs casting button twice

Jeran — Wed, 29 Dec 2021 18:33:12 GMT

Hey there Lm1,

I apologize about the late response, thank you for being patient with this! That is a strange issue for sure, if you have the time, would you be able to submit feedback via Google TV to let the engineering team know about this interaction? That is the best way to let Google know about any bugs or issues.

Thank you for letting us know about this, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Disconnects, needs casting button twice

Jeran — Fri, 07 Jan 2022 17:06:59 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Disconnects, needs casting button twice

Lm1 — Fri, 07 Jan 2022 17:28:55 GMT

Only a factory reset works but it's a temporary fix at best with 2 Google tv chromecasts exhibiting the same behavior.

Re: Disconnects, needs casting button twice

Jeran — Fri, 07 Jan 2022 17:37:47 GMT

I'm glad to hear that you've found a workaround for now! If you do get the chance, I'd encourage you to submit feedback with the link I've provided in a previous post to let the engineering department know about your findings. That is the best way to let Google know about any bugs or issues, aside from this forum, of course.

Did you have any other questions or concerns that I could address?

Best regards,

Jeran

Re: Disconnects, needs casting button twice

Jeran — Tue, 11 Jan 2022 17:32:29 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Disconnects, needs casting button twice

Lm1 — Tue, 11 Jan 2022 18:30:54 GMT

no lock it up

Re: Disconnects, needs casting button twice

Jeran — Tue, 11 Jan 2022 18:37:24 GMT

Sure thing, if you run into any more issues in the future, please feel free to create a new thread.

I hope you have a good one!

Best regards,

Jeran