Streaming service problems

MarlonTV — Sat, 10 Feb 2024 05:27:23 GMT

Hello, I am having problems with Disney plus and Amazon prime when streaming from a ultra short throw projector.

Setup:

Google Chromecast with Google TV connected to Xiaomi 4k ultra short throw projector via Hdmi 2.0 port

Apps including Netflix and YouTube Prime plays ok up to 4k 60hz.

Disney plus and Amazon prime will have playback error, if played directly on the device, but if casted from the smartphone app movies play normally.

If the Google device is connected to a regular TV, it will play everything normally.

A year or two back, there wasn't any problems with playback. Amazon prime plays well.

Usual stuff been done. Restore settings. Hard resets etc..

Re: Streaming service problems

Kimy — Mon, 12 Feb 2024 21:48:47 GMT

Hi MarlonTV,

Thanks for posting here in the Google Nest Community. Based on your description, it works perfectly when connected to your TV. It also works with other apps innately and when casting if connected to your Xiaomi 4K Ultra short throw projector. This is a clear indicator that your Chromecast device is working as intended. This might be related to the settings or configurations of the affected apps or the projector itself. Try playing around with the app's settings; since it works when casting, try to match the configurations. If it persists, then work your way to the projector settings. You can also reach out to Xiaomi support or their community to see if other users have suggestions or workarounds for this.

Let us know if you have other concerns with your Chromecast device.

Thanks,

Kimy

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Streaming service problems

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