Why do I get sound when I'm watching Netflix but not on the regular YouTubeTV channels?

PaulHansen — Mon, 04 Mar 2024 00:34:25 GMT

Today I get no sound through my TV with Chromecast except if I switch to Netflix. I have not muted the sound. AARRRG!

Re: Why do I get sound when I'm watching Netflix but not on the regular YouTubeTV channels?

mejiacruz — Sat, 30 Mar 2024 18:33:21 GMT

No sound on your Chromecast except for Netflix can be frustrating. Here are some steps to troubleshoot the issue:

1. Check Basic Audio Settings:

Make sure your TV, Chromecast, and any external speakers (soundbar, receiver) are not muted. Double-check the volume controls on both the TV remote and Chromecast remote.
Verify the correct input source on your TV. Ensure it's set to the HDMI port where the Chromecast is connected.

2. Adjust Chromecast Audio Settings:

You can access the Chromecast settings menu (through your TV or Google Home app):
- Look for an "Audio output" or "Display & sound" section.
- Choose the audio format supported by your TV (PCM is usually a safe option).
- Disable any surround sound settings if your TV doesn't support them.

3. Restart Devices:

Sometimes a simple restart can resolve temporary glitches. Unplug the Chromecast from the power source for a minute and then plug it back in. Restart your TV as well.

4. App-Specific Issue:

Since Netflix seems to work fine, the problem might be isolated to other apps. Try playing content from the same app on a different device (phone, tablet) and see if you encounter audio issues there. This can help identify if the issue lies with the app itself.

5. Update Chromecast and Apps:

Ensure your Chromecast has the latest firmware update (check through the Google Home app or TV settings).
Update the apps you're experiencing sound problems with to their latest versions.

Please try those steps, and let us know in this post.

Best regards,

Josh