https://www.googlenestcommunity.com/t5/Streaming/Chromecast-4-0-stuck-and-factory-reset-doesn-t-work/m-p/605313#M53839 <P>Hi franks,</P> <P>&nbsp;</P> <P>I know how it feels when something isn’t working the way it should. Let’s further look into it. Is your Chromecast device plugged directly into the TV’s HDMI port? If it isn’t, where is it plugged into? Try to plug it into a different HDMI port (if there’s any) or another TV if you have one. Check if the G logo will still appear or if you can proceed with performing a factory reset.</P> <P><BR />Regards,<BR />Alex</P> Tue, 12 Mar 2024 08:31:52 GMT Alex_S 2024-03-12T08:31:52Z https://www.googlenestcommunity.com/t5/Streaming/Chromecast-4-0-stuck-and-factory-reset-doesn-t-work/m-p/604301#M53629 <P>It doesn't work anymore after less than 1 year!&nbsp;<BR />Factory reset doesn't work and it got stuck on Google TV logo !<BR />How can I return it and get replacement ?</P> Sat, 09 Mar 2024 14:48:27 GMT https://www.googlenestcommunity.com/t5/Streaming/Chromecast-4-0-stuck-and-factory-reset-doesn-t-work/m-p/604301#M53629 franks 2024-03-09T14:48:27Z https://www.googlenestcommunity.com/t5/Streaming/Chromecast-4-0-stuck-and-factory-reset-doesn-t-work/m-p/605313#M53839 <P>Hi franks,</P> <P>&nbsp;</P> <P>I know how it feels when something isn’t working the way it should. Let’s further look into it. Is your Chromecast device plugged directly into the TV’s HDMI port? If it isn’t, where is it plugged into? Try to plug it into a different HDMI port (if there’s any) or another TV if you have one. Check if the G logo will still appear or if you can proceed with performing a factory reset.</P> <P><BR />Regards,<BR />Alex</P> Tue, 12 Mar 2024 08:31:52 GMT https://www.googlenestcommunity.com/t5/Streaming/Chromecast-4-0-stuck-and-factory-reset-doesn-t-work/m-p/605313#M53839 Alex_S 2024-03-12T08:31:52Z