topic Re: Chromecast with Google tv stuck on loading screen in Streaming

Chromecast with Google tv stuck on loading screen

Djoey1305 — Mon, 18 Mar 2024 06:12:24 GMT

Since a few days my Chromecast is stuck on the loading screen you see after booting. I already tried unplugging and using the reset button several times but it's still stuck.

How can I fix this?

Re: Chromecast with Google tv stuck on loading screen

gmelanymelissa — Mon, 18 Mar 2024 18:31:45 GMT

Hi Djoey1305.

Thanks for posting and for the troubleshooting steps performed.

Could you tell us, how you performed the factory reset?

Have you tried the steps in this guide?

Keep us posted.

Regards,
Melany

Re: Chromecast with Google tv stuck on loading screen

Djoey1305 — Mon, 18 Mar 2024 21:35:31 GMT

I can't reset it via the menu since it's stuck in the loading screen and the reset button doesn't respond even if I kept pushing the button for a good minute.

Re: Chromecast with Google tv stuck on loading screen

Djoey1305 — Mon, 18 Mar 2024 21:38:34 GMT

BTW this is the loading screen in talking about. Yesterday I had my Chromecast running for a few hours and it was still stuck but the colors are moving

Re: Chromecast with Google tv stuck on loading screen

gmelanymelissa — Thu, 21 Mar 2024 23:17:55 GMT

Hi there!

Thanks for posting.

I’d like to know what kind of Chromecast you have, in order to provide a solution here, please make sure you're following the right procedure.

Keep me updated.

Regards,
Melany

Re: Chromecast with Google tv stuck on loading screen

Djoey1305 — Thu, 21 Mar 2024 23:24:42 GMT

It's a Chromecast with Google tv

Re: Chromecast with Google tv stuck on loading screen

gmelanymelissa — Wed, 03 Apr 2024 15:23:21 GMT

Hi again.

Thank you for keeping me updated.

To provide you with specialized assistance, please fill out this form, and we will get in touch with you.

Regards,

Melany