topic Re: Chromecast 4k Max (HBO) app not working in Streaming

Chromecast 4k Max (HBO) app not working

mike64 — Thu, 21 Mar 2024 15:34:31 GMT

I have multiple Chromecast 4k devices in my house. On all of them, the Max app (HBO) has stopped loading. There is an error that comes up saying that Something went Wrong.

This started happening 2 days ago.

If I use the Max app directly on the smart TV it connects just fine. Only the Max app through the Chromecast connected to the TV doesn't work.

Because this is occurring on all my Chromecast 4k devices, this is leading me to a problem with the Max app on the Chromecast devices.

Is anyone else experiencing this?

Re: Chromecast 4k Max (HBO) app not working

mwsmith916 — Thu, 21 Mar 2024 20:51:11 GMT

Yes, I am experiencing the same thing. Chromecast with Google TV and the Max app consistently says "something went wrong. Sorry, we're having trouble communicating with the service." I just noticed this today.

Re: Chromecast 4k Max (HBO) app not working

Cheeze — Fri, 22 Mar 2024 00:49:45 GMT

Same thing here. Have tried many of the online suggestions with no resolve.

Re: Chromecast 4k Max (HBO) app not working

capmgn — Fri, 22 Mar 2024 02:30:25 GMT

I just started experiencing the exact same thing with Android TV (NVIDIA Shield) and nothing I’ve tried has fixed it.

Re: Chromecast 4k Max (HBO) app not working

TJLevine — Fri, 22 Mar 2024 02:42:53 GMT

Yes, same here. It started yesterday. Any luck with a solution?

Re: Chromecast 4k Max (HBO) app not working

jmcclain — Fri, 22 Mar 2024 03:14:15 GMT

Same here, noticed it earlier today on my CCWGTV. I wonder if HBO broke their app somehow for Google TV specifically.

Re: Chromecast 4k Max (HBO) app not working

Fight623 — Fri, 22 Mar 2024 03:26:05 GMT

I was dealing with this too. Uninstalling and doing a reinstall fixed the issue for me. Hope this helps you!

Re: Chromecast 4k Max (HBO) app not working

mike64 — Fri, 22 Mar 2024 14:04:12 GMT

No changes were made on my part. This morning it is now working.

it looks like this was fixed overnight as it was still broken last night.

I hope all of you that posted are also seeing this now resolved.

Re: Chromecast 4k Max (HBO) app not working

jmcclain — Fri, 22 Mar 2024 16:23:27 GMT

I uninstalled and reinstalled the Max app last night as Fight623 suggested and that worked for me as well, but glad to hear the app seems to have been fixed last night!

Re: Chromecast 4k Max (HBO) app not working

Kimy — Sun, 24 Mar 2024 22:21:40 GMT

Hi folks,

Thanks for posting here in the Google Nest Community. If all other apps are working and the issue is isolated to just one app, then it’s best to troubleshoot the apps by clearing the cache and data. Check if there’s an update or reinstall the affected app. Also, ensure that your Chromecast device is up-to-date, or you can do a full clean-up by performing a factory reset and setting it up from scratch to remove any corrupted files or data. Let us know how it goes.

Thanks,

Kimy

Re: Chromecast 4k Max (HBO) app not working

capmgn — Sun, 24 Mar 2024 23:16:14 GMT

Thanks, Kimy. This was an issue on HBO’s side and it appears they’ve resolved it. No action required on my part and it’s now working.

Re: Chromecast 4k Max (HBO) app not working

Kimy — Sun, 24 Mar 2024 23:43:36 GMT

Hi capmgn,

Thanks for the reply. I’m glad that it’s finally working again. Let us know if you have other questions or concerns.

Regards,

Kimy