topic Apps on my phone loses sync to their casted content in Streaming

Apps on my phone loses sync to their casted content

HeXeY — Tue, 09 Apr 2024 15:58:41 GMT

I use the casting function with a variety of apps, and this happens it all of them. Disney+, Pocketcasts, HBO Max, Netflix, Spotify, Plex etc

I will cast content from the Android app on my Pixel 7 Pro to my Chromecast Ultra connected by cable to the internet, and after some time, depends, I will no longer have the controls in the dropdown menu, and I will have to open the app I was using, reconnect and then get controls back. In some cases also losing progress history on the movie, podcast etc in question.

Battery optimization turned off on the respective content apps.

What can be done to amend this?

Re: Apps on my phone loses sync to their casted content

aperezdeleon — Fri, 12 Apr 2024 18:50:09 GMT

Hey HeXeY,

Great question! Since there could be many factors affecting your casting performance, here are some suggestions:

Restart your phone and Chromecast. You can unplug your Chromecast Ultra for a minute, then plug it back in to restart it.
Ensure you have a stable network connection with both devices connected to the same Wi-Fi network. If you have a dual-band router, connect both devices to the 5 GHz band for a faster connection.
Check if the apps you use for casting and your Chromecast are updated. Update your apps on the Play Store and follow this article for Chromecast firmware updates within the Google Home app.

Some phone settings, like Data Saver, Battery Saver, or background app restrictions, might interfere with casting. Ensure casting apps don't have any settings that might hinder their background activity.

Let me know if these suggestions work for you.

Kindly,
Angel

Re: Apps on my phone loses sync to their casted content

HeXeY — Sun, 05 May 2024 13:36:12 GMT

Chromecast is wired in, as I originally wrote. The other casting devices I use are all connected to the same, stable, WiFi.

Battery optimization and (other restrictions) that can be turned off already has been, as mentioned in the original post. Unless they're hidden in even more menus I haven't found.

Restarts performed multiple times, no change

Everything is up to date

Re: Apps on my phone loses sync to their casted content

aperezdeleon — Sun, 05 May 2024 17:20:00 GMT

Hi there HeXeY,

Thanks for the update.

With everything up-to-date, let's gather some additional details to pinpoint the cause of the desynchronization.

In addition to your Pixel 7 Pro, do you have another device you can cast from? If so, please try casting using this alternative device. That way we can know if the desynchronization occurs across devices.
Can you describe the typical timeframe for the desynchronization to occur? Is it immediate, or does it happen gradually over time?
Has your Chromecast exhibited any signs of overheating, such as feeling unusually warm to the touch? Overheating can sometimes lead to lower performance, including audio/Video desynchronization.

Let me know how it goes.

Regards,

Angel.