topic Re: Filing a warranty claim for Chromecast with Google TV in Streaming

Filing a warranty claim for Chromecast with Google TV

Armenak84 — Sat, 13 Apr 2024 21:35:35 GMT

Hi, I have a faulty Chromecast with Google TV which is under warranty. I went over troubleshooting with an advisor and tried changing batteries, pairing again, resetting etc. Nothing helped and the advisor told me to file a warranty claim through https://support.google.com/googlenest/answer/9901095

However, I am unable to file a warranty claim as the page keeps circling back to the beginning without an actual way to file a claim. Also I tried going through https://support.google.com/chromecast/ and requested a callback regarding chromecast. I did get a call back but that person was from google nest team (not chromecast) and they could not help saying it's a different product so they referred me back to advisors who send me through https://support.google.com/chromecast/gethelp and it is a dead circle. I already talked/chatted with 3 advisors with no actual help. I hope someone can help me to file a claim here.

Re: Filing a warranty claim for Chromecast with Google TV

hompage — Mon, 15 Apr 2024 21:14:49 GMT

Hi, i have the same problem with the remote of chromecast bought by amazon Spain which is still under warranty. They tell me to see directly with google but i can't find a link for returning the remote (Nest devices) on this page : https://support.google.com/product-documentation/answer/11061156

Re: Filing a warranty claim for Chromecast with Google TV

ByronP — Tue, 16 Apr 2024 21:42:39 GMT

Hi Folks,

Thank you for posting. I'm sorry that you can't find the options to make the claim.

Here are the steps to contact our team support for better assistance with your concern:

Go to Contact Us (Google Nest Help).
Select an appropriate product or category, type a brief description of the issue, and then click Next.
Click Other, then click Next.
In the Resources section, click Next Step.
Choose to get a phone call, call, or chat with the team, depending on availability in your country.

I hope this helps.

Regards,

Byron